Sorry I'm reading your post so late. If you still are trying to turn on the player & can't, try carefully taking the back off and unplugging the battery from the hard drive for a few seconds. I had a similar problem & this rebooted it just fine. The battery probably needs to charge for awhile too. Hope this helps.
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http://22.214.171.124/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add To use an MP3 player with online music subscription services, the following is needed:
A specific application from the online music service provider
Windows Media Player 11.
Windows XP Service Pack 2 or Vista. To check the Service Pack version,
click on Start, Control Panel and then System.
An MP3 player with MTP/PlaysForSure firmware installed.
Currently, the following players support PlaysForSure either out of
box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus,
ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto,
ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.
I ALSO HAVE A ZEN MICRO, I PURCHASED IT FOR USING WITH THE NAPSTER SERVICE NAPSTER TO GO. I TO HAVE THE SAME SORT OF PROBLEM I WAS FULL OF TRACKS AND IT THEN STOPPED RESPONDING SO I DID A RE FORMATT SO ALL THE TRACKS WERE LOST. EVER SINCE THEN WHEN I TRY TO LOAD TRACKS FROM NAPSTER ALL I GET IS A TRANSFER ERROR (I/O ERROR)
THESE TRACKS WERE ON IT BEFORE AND IT TAKES FOREVER TO LOAD. I HAVE TRIED CREATIVE BUT THEY WERE CRAP AND THERE EMAIL CUSTOMER SUPPORT IS A JOKE. NAPSTER TRIED TO HELP BUT AFTER 6 40 MIN CALLS STILL NOT WORKING THEY KEEP GOING OVER THE SAME THINGS. I HAVE TRIED WEBSITES LIKE THESE BUT TO NO AVAIL. DO YOU KNOW OF ANYTHING OR HAVE ANY SUGGESTIONS, I AM A COPMPLETE TECHNOPHOBE BUT I WILL HAVE A GO.