I have received the following message on our Kyocera KM4035 machine: "System Error Call Service (picture of a telephone with *********) C6050". Can you tell me what is wrong with the machine? All the lights (copier, printer,scanner)are on. When you turn the machine off and then back on, the finisher portion makes a strange noise. Please help if you can!
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Re: Kyocera KM4035 Service Message C6050
The above is incorrect, Kyocera made a mistake by having a thermistor that physically touches the upper heat roller/belt.. it has worn the roller to a point where it throws up the error.. you will have to install a new fixing unit.
I have done over 25 warranty replacements regarding the 4050/5050/2525 etc.
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Paper feed motor problem • LOCK ALM signal remains high for 1 s, 1 s after the paper feed motor has turned on.
Poor contact in the paper feed motor connector terminals. Defective paper feed motor rotation control circuit. Defective drive transmission system.
Reinsert the connector. Also check for continuity within the connector cable. If none, remedy or replace the cable. Replace the paper feed motor. Check if the rollers and gears rotate smoothly. If not, grease the bushings and gears. Check for broken gears and replace if any.
Abnormally low fusing unit thermistor temperature
SIM 163 Reset (only do this one SIM, by doing others you could cause your machine to no longer function. Also see note at bottom.
Entering Simulation Mode
1. Press the system menu/counter key.
2. Select Service setting using the up/down cursor keys.
3. While pressing the start key and the # key, press the enter key. (Maintenance mode is entered.)
4. Select Maintenance mode using the up/down cursor keys.
5. Press the enter key.Enter the maintenance item (163 Resetting fuser problem) number using the up/down keys.
6. Go to step 1 under method below.
Resetting the fusing problem data Description
Resets the detection of a service call code indicating a problem in the fusing section.
When a service call concerning the fusing section occurs, turn the power switch off and open the front cover.
Then, turn the power switch on and press the system menu/counter key to enter the maintenance mode.
To prevent accidents due to an abnormally high fusing temperature.
1. Press the enter key. A selection item appears.
2. Select Execute using the up/down cursor keys.
3. Press the enter key. The fusing problem data is initialized. (Four service calls, namely C6000, C6020,C6050, and C6400 are reset.)
Press the back key. The indication for selecting a maintenance item No. appears.
Note:Sometimes in order to do the reset when the machine is in an error state you need to open the top cover (like to replace the toner) and leave it open until you have performed the reset
DOWNLOAD THE MANUAL FOR FUTURE REFERENCE!! LOL Scroll down to page #39 to where it says Use Voicemail and follow the instructions!! As per the service tech I spoke to on the phone to find this link, following these instructions will automatically erase your old voicemail unlock code as well as any as yet unheard messages.
Just in case anyone still has difficulty in finding the instructions.....
Set Up your VoicemailBefore your phone can receive voicemail messages, you must set up a 4-10 digit passcode and record a personal voicemail greeting.When you have set up your voicemail, all unanswered calls to your phone are automatically transferred to voicemail, even if your phone is in use or turned off.1. Press and hold the 1 key.2. Follow the system prompts to create a password and record a greeting.
Check your Voicemail
When you receive a voicemail message, a notification with a voicemail message icon appears at the top of your screen. • At the voicemail notification, select Call to call your voicemail number and follow the system prompts to retrieve the message. Select Ignore to clear the notification without checking messages. The notification icon remains on top of the screen until you listen to the message • When only the voicemail message icon appears on top of the screen, select Voicemailand follow the system prompts to retrieve the message.
It is problem Program not properly configure.set up fax program,Fax line type,Receiving mode,number of ring count.Other help follow your copier User Guide manual.If you do not fix your problem then you call a service technician. who support this machine.
First you must get into the service mode by keying in 10871087
The screen will start blinking - then key 163 and the screen should read cancel or execute -select execute
when it is complete turn unit off then back on and see if that worked, if not buy a new fuser unit. They cost around $150,00 to $200.00 depending on who you buy it from.
This Code means low fixing unit temperature. If the power goes off and on, or Suzy Sec. has a space heater on the same circuit, this could be a false code.
Enter the service mode by keying in the numbers "10871087", on the key pad. enter the number 906, press start, press "execute"on the touch panel. The machine will reboot.
If the code comes back, you either have a bad thermistor, thermostat, or heater lamp. I have only had to replace the thermistor. The Fuser comes in the maint. kit ,so I always have some old ones laying around.