I am recieving a network error on my Sharp AR-M700 mutil-fucntion copier when trying to scan to email. I can ping it over the network and can still send print jobs to it via network, but It will not scan and send to email via network without getting the error. I think the error is c-00 and c-02. I got both of them today. Oh, yea I am getting this on two machines a Sharp AR-640 and a Sharp AR-M700
Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.
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Re: Network Error on display
If you’re getting this on both machines, it is your network...
There a few possibilities...
1. SMTP / DNS Info. Is that correct? Your It can help with this?
go to the Nic page of the machine (IP Address in win explorer) , go to admin page, which the pass word should be sharp , look for the network settings. look at both the smtp info and the gateway and dns info.. Verify that it is correct.
2. Have you changed your Internet Service Provider?
For example, Comcast is making a habit of blocking port 25. Embarq DNS information is a mess, their mail relay is a real hassle.
3. E Mail server information changed? Does your server require authentication, is the Time out set correctly?
Posting the correct codes really help in resolving these issues
Below are a few of the codes...
CE 01 The network card is not installed or broken
CE 02 the specified mail server is server is not found.
CE 03 The specified server suspends response during Transmission of images.
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Run Sharpdesk network scan tool. in low right of your taskbar click on network scan tool
create a profile in profile tab, This will show up on sharp display as an avaiable location to scan to.you can choose where to scan to and what program if any to open when recieving a scan. Next in scanners tab click "auto detect" it will find available sharp scanners on the network. check one you want to use in the box in the list click "ok" close it make sure it is running in the task bar and add it to startup if need be but you should be good to go after this
There is something not setup at all on the webpage or setup wrong on the webpage of the copier to allow you to scan to email. Need an IT guy make sure that your SMTP, DNS and reply address are correct on the webpage of the machine.
Is it possible to ping top this machine? My i.t tech just whispered into my ear and said perhaps the machine can't scan perhaps because the authentication name/password (login name/paddword of your pc) has changed, so the copier doesnt have the permission to write information directly to your computer.
If subcode is 00 then network connection is problem, if 02, then its not talking to the network scanner tool on the computer. Might be an IP address problem, where the address in the webpage of copier is wrong for the PC.
what is you OS? check you printer drivers. are they properly installed?, what is your connection between your PC to your printer?, AR 275 can be connected thru network, parallel port, and a USB... they have different printer drivers