Basically the problem is that my laptop which I am on just now works perfectly fine with the modem which we have recently got, but the problem is with our Iqon desktop pc bought at tesco it seems that the settings on the desktop aren't letting me connect to the net when I open up the LAN connection it shows that there are roughly 100 packets sent and the screen flashes blue occasionaly and on the other one it is blank and there are no packets recieved. I have called virgin in pakistan @ £10 per min and they went thru stages of turning off modem and eventually asked for the i.p. address before I got cut off. I am tearing my hair out at the problem any hints or help????????
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert that has over 500 points.
Re: Virgin broadband modem
You didnt explain about how you were connecting the desktop and through which....USB or Ethernet. You say you have no problems with the laptop most of us connect the laptop throught the USB port and our desktop through the ethernet the both connected to the modem. All you are having problems with is networking. If you open up the connection adapters looking first at the laptop one and confirming that the TCP/IP protocols are the same or should be. Copy the laptop one and place those protocols in the desktop adapter it must connect. It will complain to you if the address's is the same, use another number.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
this is nothing to do with virgin media going down, you have malware on your pc! Try downloading and running Spybot from safer-networking and malwarebytes free version from download.com. If they don't work then you need to take it in to your local pc repair guy.
once you get the setup disk from virgin and you put your sim into the Bigpond modem, gollow the Virgin prompts it should work once you have searched the right network parameters and entered the IMEI code etc. It takes about 24 hours for virgin to switch you online.
Go into network connections on the laptop and select the Wireless Network. Go into properties and find the TCP/IP settings and ensure that the IP address setting is set to Automatic and the DNS settings also. If you have wireless security set on the router you will have to set that up on the laptop as well.
If you can connect directly to your virgin Media Broadband and get internet then your laptop and broadband router is fine.
The wireless router appears not to have a DNS entry and you will need to add that manually.
I suggest that you connect directly to the Broadband modem, be sure you can get onto the internet. Once you have confirmed you can get onto the internet you need to get the dns information from your Broadband modem for later.
once connected directly to the broadband modem, click start>run> then type "CMD" then click open. you will get a prompt type the following and record the DNS Server ip addresses.
"ipconfig /all" then hit enter this will display your ipaddress information but mostly you need the DNS server ip addresses.
once you have recorded them rerun the install, but this time instead of at the end of the install where it shows the Wireless router information you can modify or change it and add the DNS server entries.
Also by default most wireless routers ip address is 192.168.1.1 and you can type that from a internet explorer and change it from there as well. I believe it's no ID or user name and the password is admin.
Try reseating te broadband connection to the router.
It soundslike your router works if it connects to your laptop with a great signal. But its not sending any information through.
Try reseating. if it does not work. you might need to do a fresh reinstall of the router. Usually the broadband connections attach itself to a mac address of a network card. If you recently put a new router the network cards MAC address is different and it might not send signals through. like for me for cable i have the same issue.
Try this let me know how it does. If any problems please let me know.
If you are connected straight from the modem, your router will not have internet access, only if your modem is connected to the router you will be able to go online wireless. connect your modem to the router nad router to the desktop, so that you can access both wired and wireless connection
Try setting a static IP on your computer with the DNS provided by the modem- to set this up contact Virgin and have them help you setup a static IP(or if you know how to set static IP on the computer use the same IP information you getting from the DHCP).