The top of the plastic housing cover that the blade screws on to broke. I only had it a couple of years when this happened. I've been trying to find out how to get it repaired. It didn't get used enough for it to have simply broken. The machine has not been dropped. How can I get this repaired or replaced. It is a usless piece of equipment since the blade cannot be attatched. It was a lot of money to spend on something that did not perform up to my expectations. I have a "bad taste in my mouth" each time I see an informercial or see these juicers being promoted on shopping networks. Is there not an actual person I can speak to regarding this useless juicer?
The part has a lifetime warranty. Just call the customer care line at 1-973-287-5150 and give them your model number. You have to pay shipping though. Our shipping cost was about $26.
Posted on Aug 14, 2008
Posted on Nov 14, 2007
Hi there,
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Posted on Jan 02, 2017
2. The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated. This warranty is void if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification.
3. This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4. Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty. The manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
5. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
If you want to order or have questions about specific parts or accessories, feel free to call us at our customer care department:
Phone: 1 (973) 287-5150
Procedure for Warranty Repairs or Replacement
If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $29.99 to cover return postage and handling to the following address:
Tristar Products, 500 Returns Road, Wallingford, CT 06495.
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The top of the plastic housing cover that the blade screws on to broke. I only had it a couple of years when this happened. I've been trying to find out how to get it repaired. It didn't get used enough for it to have simply broken.
plastic housing that screws into blades has broken - only about a year old.
Same problem. Male screw that attaches to blade deteriorated. Can't fine a way to repair it.
Had exactly the same problem and was told that you have to buy a completely new juicer in UK as no parts are stocked here.
Also was told that this problem is not unique and is a design fault in all the JLL juicers and are not covered under US warrantys.
have now bought another juicer but not a JLL due to this common fault.
Jock
yes same problem.
Same problem. Had it for 3 years. The website for Jack LaLanne's juicer website had a number and we are having the part sent to us! The part has a lifetime warranty, but shipping was about $26. Call 1-973-287-5150 and provide your model number.
Went to use the juicer and the plastic piece ocer the motor that the blade screws onto brock.About 1/4 of it brock off. This juicer is only about 1 1/2 years old and is not used that much for this to happen. It is also always stored in the box with the packing around it. I like this juicer but if this is going to be a big ordeal I will never have another.
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