Brother MFC 420CN All-In-One InkJet Printer Logo

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Posted on Sep 13, 2007
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Mfc brother printer

Printer will not recognize my new ink cartridge???

  • Anonymous Feb 09, 2008

    when installing new cartriges, black works fine, cayan somewhat ,negative on the magenta and yellow  multiple cleanings does not solve the problem.
    snowshoe
    [email protected]

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  • Posted on Nov 05, 2008
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Something that has worked for some Brother owners to get cartridges recognised.

1. With your MFC powered up, open it up and remove the cartridge you are having a problem with, then close the MFC, leaving it powered up. It should report that there is no cartridge in the machine.

Still with the MFC powered up, open it up and reinsert the ink cartridge, then close the MFC. It should either ask if you have replaced a cartridge or go into its cleaning mode.

Answer "yes" to "have you replaced cartridge?" and it should either "print" or "clean" and then "print".



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  • Master 832 Answers
  • Posted on Sep 13, 2007
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See here: http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.htm?reg=us&c=us&lang=en&prod=mfc420cn_us

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1answer

Brother MFC 420CN is not printing at all. It seems to not be recognizing the printer cartridges. How do I fix?

Hi,
Here are the simple steps that can help you resolve the issue.
If your saying that the printer doesn't recognize the ink, try to remove and return the Ink cartridges. Then restart the computer. If still the same try to get the exact error messages in the LCD panel of the printer. If still the same try a different ink cartridge. And if the problem persist contact Brother support as it might be a hardware failure.
Hope this will help you resolve your issue.
thank you for choosing fixya
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My Brother MFC 440CN will not recognize a Brother

The usual obvious fix is to buy a new catridge, insert, power off machine, then switch back on to reset any sensors. But if the circuitry on the machine itself is faulty it wont fix it.

I used to own an MFC 260C. It had a perfectly good full ink catridge in it, that was working fine, until...it suddenly did not recognise the cartridge anymore.

I pulled the machine apart and found that 2 of the 4 sensors on the cct board at the back of the cartridge housing were loose. These sensors pass light through the exposed part of the cartridge to see if ink is there. So if these are faulty, you will never clear the "No Cartridge" or "Ink Empty..." or "Near Empty Ink ..." messages on the MFC260C and prbably other similar printers in the MFC range.

Why did they fail? Because the soldering on these sensors was poor quality.

I would never buy another Brother machine because of this, also because they design the machine to be totally useless unless all the ink ccartridges are full. Shame on you Brother, and kiss my *** for the $160 pile of junk I bought off you that was only on its second batch of cartridges (ie very little use)
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Brother mfc-240c doesn't recognize ink cartridges that I put in

It may be a memory issue.

Unplug the machine from the power.

Remove all the ink cartridges

Replug the machine and reinstall the ink cartridges
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Brother MFC 490 is not recognizing off brand ink

try to remove the cartridge and put it back again after a while
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Not recognizing cartridge

myprinter tells me"noblack ink," they are both b it is brand new cartridge why?this is the second black ink cartridge i have bought it says the same thing.i always buy "BROTHER"
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Replacing the cart holder on a Brother MFC 240C

Somethings that have worked for some Brother owners to get cartridges recognised.

1. With your MFC powered up, open it up and remove the cartridge you are having a problem with, then close the MFC, leaving it powered up. It should report that there is no cartridge in the machine.

Still with the MFC powered up, open it up and reinsert the ink cartridge, then close the MFC. It should either ask if you have replaced a cartridge or go into its cleaning mode.

Answer "yes" to "have you replaced cartridge?" and it should either "print" or "clean" and then "print".


2. The cartridge holder in the printer has an "electronic eye" (light sensor) of some type for each cartridge.
Some users have found that putting either permanent marker/sharpie/black PVC tape either on the area of the ink cartridge that goes near the sensor or alternatively putting tape over the sensor itself allows printing to occur.
The problem with this method is that the printer will no longer recognise near-empty cartridges and so will not warn you to replace them and so the print head may be damaged. This is said to work on LC57 icartridges used with the following models: DCP-330C, DCP-350C, DCP-540CN, DCP-560CN, FAX-2480C, MFC-240C, MFC-440CN, MFC-465CN, MFC-665CW, MFC-685CW, MFC-885CW, MFC-3360C, MFC-5460CN, MFC-5860CN.


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1answer

Brother mfc-410cn colour cartridge problem

There may be three problems here.

1.Not doubting your skills for one minute, nor wishing to offend you in any way, but did you remove the protection strip off of the Magenta ink cartridge? Sometimes we forget to do that.

2.Once a new ink catridge is installed, it's best to go to the Brother diagnostic tools section, and run a test. Sometimes an error code is kept, (Ink cartridge is empty), and the diagnostic tool checks this out. It then clears the error code, and 'recognizes' the new ink cartridge.

3.Ink may have dried, for the tiny little holes for the magenta ink cartridge, where it attaches to the body of the printer. Just this one ink cartridge. Suggest you don a pair of rubber dishwashing gloves. MFC-410cn -> Unplugged <- from the surge protector, use a clean, lint free, warm water, damp cloth, and wipe the holes for the ink cartridge, where it lines up with the printer body. This will be where you see that copper metal strip. (Or perhaps it's brass)

To clarify, you are cleaning the printer body. The area where the ink cartridge goes, and the metal strip. The ink passes from the ink cartridge, and goes through holes in the body of the printer. The metal strip is where these holes are located. Allow this area to dry. You may want to use a hair dryer set on low heat to speed the drying process up. Constantly move the hair dryer back and forth. Keep it about a finger length away.

Once you are satisfied this are is dry, reinsert the magenta ink cartridge. Plug the printer back into power. Advise waiting one minute, then turn the printer on.
Use the Brother diagnostic tool.

Should you not be able to find the Brother diagnostic tool, I suggest you go to Start>Hover your mouse cursor on All Programs>Go over to Brother>MFC-410cn>and to the Help section. The Help section, will tell you how to open the diagnostic tool.
2helpful
2answers

Ink cartridges....

Which cart arent recognized? The yellow one or the cyan(blue) one or both?

Anyway:
Unplug machine from power. Wait three minutes. In this time take all carts out and close cover. reconnect machine to power. Machine demands carts. Open cover. Reinsert carts. Make sure that the support clip of the cart.holder is secured above the cart cover.

If you still have probs with one cart. the led contact on the circuit board is defectiv. You need a new cart holder then, which can be ordered as a spare part from a service partner near your home (see brother homepage).
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