Receiver not recognized by computer

Mine would work fine until I turned on my wireless headphones...then the mouse would move a little stop.....move a little....then stop.

I made sure my headphones were on.

I turned off the mouse, moved the mouse reciver to a USB port on the front of my computer (the mouse reciver and the headphone receivers were next to each other on the back of the computer). I turned the mouse back on.

The computer imediately gave me the "installing USB driver" notification.

When it was complete....both played nicely together...no more problems.

Make sure you reboot the computer. Log off, shut it down, or restart.

On some computers, the mouse will work as soon as it is plugged in, while on others you'll need to manually set the connection. To do this, plug the USB receiver into the computer, then press the Connect button on the receiver. Once the lights start flashing, press the Connect button on the bottom of the mouse. (Make sure the mouse is turned on first.) It should now make the connection.

Hope that helps!

I had a similar problem. I corrected by performing a manual connect as listed in the manual that came with the mouse.
Manual reconnect:
1. Plug in the receiver.
2. Turn on the mouse.
3. Press the button on the receiver.
4. Press the connect button on the mouse once within five seconds of pressing the button on the receiver.

This worked for me, and the mouse has worked fine since.

If this doesn't work. The manual suggested taking the batteries out of the mouse for 20 seconds and unplugging the receiver, then repeat the steps above.
If that doesn't work. reboot the computer and repeat the steps above.

Hope this helps.

Most wireless keyboards and mice have their own wireless receivers (one that should be connected to the computer). The wireless receiver usually has a connect button that you need to press in order for you to connect the keyboard or the mouse. Try holding down the connect button on the receiver and on the keyboard at the same time for five seconds and release them both after five minutes.

If that work, do the same for the mouse.

Hope this helps and have a great day!

What is the OS of your computer? This Targus mouse would work with Win 98, Win 2000 and Win XP. Vista was not mentioned. And if you are running Windows Vista for you laptop, then that could be the reason why it was not recognized by the computer.

Is this the wireless optical mouse? If yes, you need to follow the steps below to isolate the problem:

1. Connect the USB receiver into different USB ports of the computer.
2. Replace the batteries with the fresh ones.
3. Try connecting the mouse into different computer to see if you've got a defective mouse.

If you've tried everything and got the same problem, you may need to refer to the manufacturer, because I'm not sure if this mouse is a Plug-n-Play device or if it needs a driver.

Have a great day!

Had the same problem. There are 2 reset/ connect buttons: 1 on the mouse, and 1 on the usb device. Press the button on the usb device, and it should start right up. Good luck.

have you checked that it is the USB port if it is not in the USB port it will not respond

The BenQ M310 mouse needs to "sync" with the USB receiver. Need to push the two buttons at the same time, or maybe the one in the mouse first then push the button in the USB receive so the two can "sync" to each other. This may solve this problem. Good luck!