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There are two things to consider here: 1) Is the printer set to the correct media handling setting? Look in the manual for the terms BAR-SENSE and GAP-SENSE and make sure that you have sent the correct command to the printer. 2) There is a TOF or Top of Form setting that you can send to the printer to align the perforation of the labels with the tear bar. Look for the syntax in the manual, which is free for download at zebra.com, and make sure that your perfs line up with your tear bar.
You need to go to the hp download site and download the System Maintenance Utility Software. Its free, but you need it before you can clean the print heads. also, for some reason it works best when hooked to the network, not directly to Computer.
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