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Question about Creative Labs Zen MicroPhoto MP3 Player

3 Answers

Micro photo mp3 freezes

It freezes at the creative logo when i tirn it on and wont turn off or on anymore

Posted by clare244 on

  • 2 more comments 
  • Anonymous Nov 27, 2007

    my player freezes at the creative logo and makes a clicking sound you cant do any thing. would reloading the firmware work or any thing? I don't want to have to buy a new one

  • Anonymous Dec 04, 2007

    it freezes at the creative screen and wont turn back off and it will not be detected by my computer and it pisses me off

  • Anonymous Dec 25, 2007

    my does the same it just wont turn off and when i turn it on, the logo is their and dosent go away

  • Anonymous Jan 01, 2008

    its frozen on creative logo

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3 Answers

Anonymous

I've had an issue with it freezing at the creative logo... I am trying to use the suggestion on their support site.

the process is: take the battery off. move and hold the power switch all the way to the left then reinsert battery and let go... this puts you into a recovery mode... they tell you format the player.. you will lose all files on it but its supposed to make it work again... i've tried this and its been formatting forever... anyone try this.. how long does formatting take?

Posted on Jan 20, 2008

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Anonymous

Do i really have to buy a new one?

Posted on Jan 20, 2008

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Anonymous

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  • 55 Answers

The microdrive is bad. You'll need to buy another player, since its too expensive to buy the microdrive; it costs more than half what the player costs.

Posted on Sep 14, 2007

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Freezes at Creative Logo, won't go further

We are experiencing the same issue. Would definitely like to know how to remedy/replace!!!!
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Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331
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Try recovery tools at creative:
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Odds are pretty good that the hard drive is messed up. This happened to me on 2 different zens. Can sent to Creative for repair, but if no warranty, then it would be easier to just buy a new one.
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Freezes at the Creative Logo and wont turn off or on

The microdrive is bad, but you should just buy another player since its too expensive to buy the microdrive; it costs a little more than half what the player costs.
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Zen Micro Photo...freezes at Creative Logo

The microdrive is bad. Unfortunately you now have a brick. Microdrives are pretty expensive; you're best bet it to buy another MP3 player.
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it is more likely the motherboard. try to download the firmware. if it is still doing it, then you are going to have to get the motherboard replaced. regards, connie
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My Thingy Won't Work.

i have this same problem, but i don't know how to sort it other than taking the battery out, plugging it into the computer or plugging it into a battery pack if you have one. sorry!
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go to creative and download the recovery tools
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

if that doesnt work you have a bad hard drive
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Zen Micro

Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened
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