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Photoshop 5.5 & 6.0 wont open or install

I have been using photoshop 5.5 for years. All of a sudden it won't open or allow me to re-install (the setup file won't run). It gets as far as the blank (black) photoshop window but no further (no drop down menus etc). The install won't even start. I tried getting a copy of version 6 from a friend but it won't install either. I have established that it is not my VET firewall causing this so there must be some other conflict going on. My computer is operating with windows 2000 service pack 4. Its an Intel Core 2 CPU 6600 @2.4 GHz 2,100,00 KB RAM Any help would be appreciated.

Posted by modelcraft on

  • 8 more comments 
  • modelcraft Sep 13, 2007

    Thanks for that but it didn't help. The uninstall and reboot was fine but the reinstall only got to the point where you click on the product you wish to install (when the setup exe file should start) and it goes no further. There is no error message it just doesn't go anywhere. I tried V5.5 & V6, same thing.

  • RichJP Dec 19, 2007

    I have had exactly the same issue with photoshop 5.5. I just bought a new system (XP SP2) and the original install disk from Adobe will not launch the install application and shows no error message of any kind. I have tried launching the program from both the splash page listing all of the products (promotional and otherwise on the disk) and from the directory on the CD itself. I enter the task manager and after some time the task manager tells me that the install program is not responding. Any ideas?

  • Louis999 Apr 29, 2008

    On WIndows XP, latest SP as of 4/28/08, Photoshop 5.5 got flaky. Would start up but fail after displaying menu bar. I figured I could just reinstall to fix it. I uninstalled it and the underlying 5.0 (my 5.5 was an update). Now setup.exe launches, but does nothing. I can see it in the Windows Task Manager Processes list. This is true of both the 5.0 and the 5.5 CDs. On two other XP machines, same SP, the install starts in what appears to be the normal fashion. Feels like the uninstall left garbage somewhere, but it's odd that I don't even get the InstallShield splash screen, which is the first thing that comes up on the other machines I tested on.

  • Anonymous Jun 30, 2008

    Same issue here as of 4/28/2008 - photoshop 5.5 (upgrade) won't load tools when lauched -it just give an empty grey box. - I can't reinstall either, I get a big red X diablog box with no message.

  • hm789 Aug 31, 2008

    I have the same problem, too; setup.exe will show up in the task manager under "processes" but does nothing (even with anti-virus and other programs disabled). It works fine on another computer with XP, but simply copying it over from that computer to my main computer does nothing since I can't find all of the necessary registry files. Is there some way to install Photoshop from the good computer through my local network?

  • 4amyink Nov 01, 2008

    Same problem here. I installed SystemsSuite Pro 9 and lost the ability to open (or reinstall) PhotoShop 5.5. Going back to a restore point brought back PhotoShop, but then a lost my updated virus protection with System Suite. I uninstalled PhotoShop, and now can't reinstall it. Error messages refer to ending the RunDLL32.exe program--and a nonresponsive "run a dll as an app" message. My Web search points to malware or spyware. I've run Systems Suite, Ad-aware and Spybot to clean things up. Still can't install Photoshop. Any ideas? (I'm on Windows XP).

  • L A Mar 05, 2009

    I just joined this forum so I could say that the suggestion from

    Best Solution posted on Aug 06, 2008
    re: the Nero Essentials worked for me too! Who would have ever guessed? So I wanted to thank you guys for coming up with that solutions.
    I will come here next time I need help and I'm sure I'll need it!
    Thank you!
    Leigh

  • Anonymous Mar 18, 2009

    how do you install adobe photoshop 8 for windows

  • beck02 Mar 27, 2009

    I had this same problem, I had my computer reformatted, reinstalled photoshop and it worked fine, then i installed microsoft office on my computer and suddenly photoshop would not open. To get around it I did a system restore to a point prior to installing office and it worked again, thinking that it was my office package that was causing the stuff up i worked without the package and then got another version given to me, so I put this one on and again photoshop failed to start! i also had the appearance of wms idle not responding a shut down whenever office was installed HOWEVER disabling any nero related programs in system config utility startup list and disabling nero scout in nero essentials has fixed the problem and i am now happily running both programs smoothly....for now at least

  • Anonymous Apr 07, 2009

    Same. Can not install photoshop 5.5 on XP. Click on Setup and nothing happens.

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I have similar problem. I could not solve it for a month. Today I google the problem and land in this forum. After reading a couple of solutions, I realized that it must be a conflict with another image program in my laptop. So I remember exactly that the issue started to happen after I install HP wireless printer with image software. So I went ahead to uninstall the HP printer totally. And then restarted windows. Then install the Photoshop 5.5.

Everything becomes normal !!!

Posted on Feb 04, 2010

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This would probably from a corrupted Installation. Try Uninstalling your product first then reboot your system. Retry installing from your installer afterwards. If this does not fix your problem let me know.

Posted on Sep 13, 2007

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To get photoshop 6.0 to install on an XP machine, I found that
I needed to copy the CD contents to the local hard drive. Then I set
Adobe Photoshop 6\setup.exe compatibility mode to windows 98.

From windows explorer (start->explore), right click setup.exe ->
properties -> compatibility. Then run setup.exe. Running Autoplay.exe
did not work even with both Autoplay.exe and setup.exe set to
windows98 compatibility mode.

Posted on Oct 11, 2011

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For me the problem is because you have more in one program like Scanner Photosmart or programs to make Funny Pictures ,you have to take off thats programs and install Photoshop Alone and after reinstall the rest of the programs
MIKKO Let me Know [email protected]

Posted on Jan 04, 2010

Anonymous

This just worked for me. I should say that after I installed a new DVD player with Nero essentials v7, my Adobe Photoshop 5.5 hung up without the drop down windows working. Also when I tried to shut down the computer, I would get a message that my "WMS.Idle" was not responding. I went on-line and found this posted solution:
Click Start--> Programs--> Nero (v7, v7 essentials, v8) --> Tools--> Nero Scout.
This opens Nero Scout Options window.
On the left hand column, click Indexing--> Folders.
Then at the bottom click Clear All.
Then click Apply.
At the top left hand corner of the window uncheck the box where it says Unable Nero Scout.
Then click Apply.
Then click Ok.

This solved my EMS Idle not responding problem. I then tried Adobe and it worked just find again. Looks like one solution solved two problems. If that helps anyone else, great. It worked for me!

Posted on Aug 06, 2008

Anonymous

I had the exact same problem and nothing would work until I removed a recent install of Nero Essentials that I got with an external DVD drive. Then immediately Photoshop was responsive again.

Michael

Posted on Jul 10, 2008

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Anonymous

  • 1 Answer

SOURCE: Photoshop 5.5 & 6.0 wont open or install

what is your Name - Ravikumar

Posted on Nov 24, 2008

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Photoshop CS5 - NIK Collection CRASHED Photoshop- SOLUTiON?

Yeah, you are right: this is just "another DUMB site".

It is nice you finally figured out how to post here, so much for dumb site instructions, eh?

Try rebooting. Make the task you are attempting the first thing you do after a re-boot.

If that doesn't work, think about purchasing a PC and run Windows 7 or 8.

(oh, you can now officially quit telling your friends how much better the Mac operating system is over Windows now. I am sure they are tired of hearing it, anyway)

Phhhhhhhft.
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Photoshop 5.5 & 6.0 wont open or install

Do a system restore to a date before you had the problem
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I installed photoshop 7.0 on my pc.when i tried to start it the error comes "could complete your request because of missing or invalid personalisation"

Errors such as this could happen when an older version or BETA (testing) version of Photoshop CS has already been installed on the computer, or when your registration information file does not get written properly or is corrupted. When there exists multiple copies of Photoshop in the Applications folder, your system and Photoshop may get confused and encounter conflict with which files it should use to verify personalization. The same case could happen if there is a BETA version of Photoshop currently or previously installed on your computer. This conflict can lead to personalization errors when launching the application.
The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder alphabetically. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.
A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it. Some troubleshooting steps which I recommend are as follows:
Solution 1: Uninstall and then re-install most recent version of Photoshop.
If Photoshop's serial number is not displayed on the bottom of Photoshop CS's sg Photoshop, you may have another version of Photoshop CS on the computer. Uninstall the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.
How to remove and uninstall Photoshop: 1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location. 2. Uninstall Photoshop from the control panel 2. Delete all Adobe Photoshop CS folder(s) in the Applications folder if there are any. 3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash. 4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: If the reinstallation did not work, download the Adobe Creative Suite Cleaner Tool at http://www.adobe.com/support/contact/cscleanertool.html
Just follow the instructions on the same page mentioned. This will help you clean out all the files of Photoshop that was installed to your system, as well as the registries that may also cause conflicts.
Solution 3: Use the ImageReady personalization file.
If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.
To Use the ImageReady personalization file: 1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 2. Open the Contents folder, and then open the Resources folder. 3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open. 4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 5. Open the Contents folder, and then open the Resources folder. 6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder. 7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.
Solution 4: Replace the Photoshop .sif file.
If Photoshop does not open without error, also replace the .sif file: 1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder. 3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open. 4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder. 6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder. 7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder. 8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.) Compile and install.
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I cannot install adobe photoshop cs 5 due to serial number.

Download the trial version here

Once installed you can register with a key. But you won't need the serial number.
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My Photoshop Elements 6 Program that I have used in the past suddenly wont open when I click the icon to open it. what can I do to fix this problem.

Hi sarahlove91:

Try using the task manager to see if Photoshop is offering to update your software. Hold down the Ctrl and Alt buttons and spush delete to open the task manager. It will list the programs you are currently running. If the updator is listed, click on it so that it is highlighted and than click on end task. It should disapear from the list. Try to open Photoshop Elements again.
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How to install adobe photo shop?

1. Begin the installation and select installation language. After you put the installation CD into the CD drive, the first window that requires you to respond is the Select the Language window. In this window, choose the language the installer will use. The default language selection is U.S. English. Either click OK to accept U.S. English, or choose another language and click OK.
2. Read and accept the Software License Agreement. Next, read, and accept or decline the Software License Agreement. If you click Decline, the installation stops. If you click Accept, the Autoplay window displays the main installation menu.
3. View the Autoplay window and Install Photoshop CS2. The next window you see is the Autoplay window. Autoplay is the easiest way to install Photoshop CS. Although you can turn off Autoplay by deselecting the Always Show Autoplay option at the bottom of this window, it's best to keep this option checked. If you want to cancel the installation, click on the Quit button on the bottom right of the window.
You can also install Adobe Reader from the Autoplay window, or view a variety of movies and tutorials about new features and advanced techniques in Photoshop.
To install Photoshop CS2, click Install Photoshop CS2.
Several small installer windows will display before the Adobe Photoshop CS2 Setup window displays; Photoshop uses InstallShield to perform the installation. When the InstallShield Wizard window displays, click Next to begin installation.
Select the language to use to display the Adobe Software License Agreement, and click Next. The License Agreement displays again. Read the License Agreement. If you click Decline, the installation stops. If you agree with the License Agreement, click Accept and the installation continues.
4. Enter customer information and software serial number. In the Customer Information screen, fill in your name and organization. The organization is optional. http://www.zcrack.com/crack_download/Adobe_PhotoShop_9.0_CS2_(1_cd)/2055344.html
Your serial number is on the back of the disc case.Select I have a serial number, install full version and type in your serial number in the serial number field. You can type your serial number in with or without the dashes. If you get an invalid serial number message, you may have mistyped a number. Click OK to go back, and type the serial number again.
5. Choose the destination for the software installation. The Choose Destination Location window allows you to change the location where Photoshop CS2 will be installed. You should select the default location. If you need to install the software on a different hard disk, you should try to keep the same path name as the default, and only change the drive letter designation. (For example, the default drive is the C: drive. If you need to install on the E: drive, click Browse, and in the Current Folder field at the bottom of the Select Destination Directory window, highlight only the C and type E to replace the C with E. Click Select, and Next.)
6. Identify file formats to associate with Photoshopor ImageReady. The File Association window allows you to associate specific image file formats (types) with each application. When a file format is associated with an application and you double-click on any file of that type or format, the file opens in the application associated with it. For example, if you want Photoshop to open up every time you double-click a JPEG image from Windows Explorer or your Desktop, you could manually associate the JPEG file type to Photoshop. The File Association window allows you to set file associations automatically at the time of software installation, instead of manually at a later time.
Choose to set each file format listed to either Photoshop (PS), ImageReady (IR), or to not change the current application associated with these file formats. Many of the formats are set to Windows applications by default, but these are not listed in the Photoshop installer. The All To PS button allows you to set all of the listed formats to Photoshop, the All To IR allows all the formats to be associated to ImageReady. To restore the association to the default application choose Default.
Click Install in the Read To Install The Program window or click Back to change any your selections in any of the previous windows.
7. Validate setup information and complete the software installation. You have an opportunity in the next Setup window to go back to change any of your choices if you wish. Click Install to install the software.
Have a nice day
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When attempting to start Adobe Photoshop Elements 2, I get this message " Could not complete your request because of missing or invalid personalization information." Using a PC running XP home service pack...

OK, loads of different fixes for this, have fun.

These errors are caused when a version of Photoshop CS is already on the computer, such as a beta copy, or if your registration information file does not get written properly or is damaged. If multiple copies of Photoshop are in the Applications folder, or if a beta or tryout version is installed in addition to the regular version, the system and Photoshop may confuse which files to use to verify personalization. This confusion can lead to personalization errors when launching the application.

The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder in alphabetical order. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.

A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it.

Do one or more of the following solutions:

Solution 1: Remove and then reinstall Photoshop.

If Photoshop's serial number is not displayed on the bottom of Photoshop CS's splash screen upon opening Photoshop, you may have another version of Photoshop CS on the computer. Empty the trash, remove the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.

To remove and then reinstall Photoshop:

1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location.

2. Delete all Adobe Photoshop CS folder(s) in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: Remove and then reinstall Photoshop in another location.

If you uninstall and reinstall and still get personalization errors, or if you cannot locate an installed copy, uninstall any copies you find, empty the trash, and then remove Photoshop, and then reinstall Photoshop in another location that is alphabetically in front of any other installation.

To remove Photoshop and install it in a new location:

1. Move any personal files from the Adobe Photoshop CS folders on the hard disk to another location.

2. Delete all Adobe Photoshop CS folders in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Create a subfolder in the Applications folder, that is named differently from the default Photoshop install folder (Adobe Photoshop CS), and is is alphabetically in front of the other version of Photoshop, such as \Applications\aaaa\Adobe Photoshop CS.

5. Reinstall Photoshop CS and select the new subfolder (created in Step 4) as the install folder when prompted for the installation location.

Solution 3: Use the ImageReady personalization file.

If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.

To Use the ImageReady personalization file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder.

3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder.

6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.

Solution 4: Replace the Photoshop .sif file.

If Photoshop does not open without error, also replace the .sif file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder.

8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.)
Compile and install.

I know its a lot, but Adobe is a complicated program:) Source(s): http://kb.adobe.com
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Can't install Photoshop 6 on Vista

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You have to 'Export' the file. You'll be offered Quark 7 or 6 for file type.
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