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Re: docucolor 12 error code HELP
9-357. Black toner problem.Probably You have low toner sensor defect. But try first to vacuum and clean black toner dispenser.You must vacuum whole path wich is used to transport black toner to developer unit.Then if printing B/W print only, you must print 10 full color sheets every 100 copies.
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Hello sir; The problem you have can be reset, just follow the steps as below;
1, power on the machine.
2, while hold down the 0 key, press start.
3, enter the access number 6789
4, click onNVM reset/NVM initialization.
5, enter 777-018 press start.
if still have problem let me know
Error in the Fuser. The description for this fault code is: External Heat Roll Contact Failure. Generally the external heat roll retract motor is defective. The xerox part number of this motor: 127K21350