Cannot connect to my verizon env2 phone

Try this:

1) Charge the headset (plug it in until the LED light turns off. Didn't take very long for me) and unplug it...

2) Make sure the unit is ON (It blinks quickly when powering on and off, and blinks consistently while on, so it shouldn't be hard to tell) [the power switch is very slim and on the outer edge of the unit, labeled by a circle with a line in the middle]

3) Hold down the big silver button on the large outer flat surface of the unit until the LED light *STAYS ON* ***While that LED light remains solid, the unit is in Bluetooth "Discoverable" mode*** After you have put the hands free unit into this mode, then *promptly* follow your own cell phone's blue tooth pairing instructions, usually found in the "tools" or "settings" menu.