Can not clear the print que

Follow these steps to resolve the issue. Step one: Delete the print queue Open Print Setup Utility located in the Application/Utilities folder. Double-click your printer in the printer list to open the print queue. Click the Stop Jobs icon. Click to select the document, and then click the Delete icon. Repeat the steps for all the jobs in the print queue. When the print queue is empty, click the Start Jobs icon. A message appears: No Jobs Printing . This indicates that the queue is clear. When you have cleared the queue, retry your print job. If the procedure has not resolved the issue, repeat steps 3 and 4. If the issue still persists, continue to the next step. Step two: Remove the printer from the list Open Print Setup Utility , located in the Application/Utilities folder. Click to select the Photosmart icon. Click the red X to delete the printer from your system. Close all open windows, and restart your computer. Step three: Add the printer to the list Open Print Setup Utility located in the Application/Utilities folder. Click Add . Select the printer that you want to add, and click the Add button. After a few seconds, your printer appears in the printer list, and your printer is ready to print.