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Question about Canon PIXMA iP6700D InkJet Photo Printer

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U071 i get this error message that more than one ink tank of cyan is installed, but there is cyan and photocyan with were included in the box when i purchased the printer

Posted by annable on

  • 8 more comments 
  • squaredm Nov 01, 2007

    After approximately one month of ownership my PIXMA ip6700D printer came up with the error message, "more than one ink tank of the following color is installed (photo cyan)" and later another error message that "the following ink tank (Photo Cyan) cannot be recognized". Talked to Canon support and after removing and reinstalling the six ink tanks and the problem did not correct, they said the problem is most likely the PC ink tank. Replaced the PC ink tank and the problem was corrected. But it has only been two days since replacement. I will wait a month to see the final results.

  • armand2663 Nov 26, 2007

    Mine says I have two black in cartridges installed and I don't.  If I take out the black ink tank and reinstall it it goes away until the next time I use the printer, then I have to do it again. 

  • Anonymous Apr 02, 2008

    I have same problem on yellow ink shows error more than one ink loades so I take it out and replace it several times before it kicks in

  • Anonymous Jul 05, 2008

    I have a iP6700D which continually reports more than one photocyan (PC) cartridge installed even though that is clearly not the case. There is one of each I'm not a ******. I have tried cleaning the contacts, reseating the cartridge, removing whole print head and nothing seems to work. It appears to be progressing too as now I can't print at all (it used to work after a couple of tries). Hopefully someone sorts this thing out.

  • Anonymous Aug 24, 2008

    I get exactly the same problem - An error message appears saying that two of the same cartridges (PC) are installed, when I have all 6 of the correct cartridges installed. My solution is to turn the printer off and then on again. Sometimes it clears the error - sometimes I have to do this several other times.

    An annoying fault for an otherwise great printer.

  • Anonymous Sep 01, 2008

    I have the same problem and it is also causing another error (A600) to come up. It is very annoying!

  • nrp3 Sep 05, 2008

    Same problem. I get u071 which was rectified for short periods by turning pritner on and off or re-seating the cartridges (Yellow). I replaced yellow and it worked for a while and then the same problem occurred with the Cyan cartridge. I get U071 error each time now and none of the tricks on this site work. I will replace Cyan with new cartridge and see what happens.

  • annoyedspike Oct 27, 2008

    Same thing with cyan - initially going on about there being two installed - used to work after I lifted cartridge out and put it back in again - then eventually said it couldn't recognise the cyan cartridge, again lifting it out and reseating it usually worked. But gradually took many more tries before it would start printing - today is the first day it JUST WONT PRINT. Plenty of ink left in cyan but just not having it...

  • Anonymous Dec 03, 2008

    I have the same problem with my magenta and photo magenta. Bought the printer early this year and have used it half a dozen times. I really need help since I don't feel like paying for shipping to have it looked at.

  • Anonymous Jan 31, 2009

    I got this printer for Christmas 2006, and a few months later the error messages started. I get the same error message each time I turn my pixma 6700 on. I have to turn it on/off repeatedly until the message goes away. Very annoying. I rarely use this thing. 



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Usually, it only takes on at a time. there  should only be 4 colors: Cyan, Yellow, Magenta and Black. Some printers have 8, one set is very small which is used for the printhead, but, they are still the same combo of colors. In that case is the only time you will have 2 of each color a small one for the printhead and a larger on for the actual printing.

Posted on Oct 11, 2007


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Related Questions:


Hi, I refilled cartridge CLI-526M fromCanon Prixma MG5250 and I have the error U130. How can I resolve the error to reprint? Thanks.

FAQ: An Error Message Is Displayed on the LCD


If an error message is displayed on the LCD, take the corresponding action described below.

The following ink may have run out. Replacing the ink tank is recommended. U041 Print head is not installed.Install the print head.U051 / The type of print head is incorrect.Install the correct print head.U052 Some ink tanks are not installed in place. U072 / More than one ink tank of the following color is installed. U071 The remaining level of the following ink cannot be correctly detected. Replace the ink tank. U130 The following ink tank cannot be recognized. U043 U140 U150 The following ink has run out. Replace the ink tank. U163 There are no photos in memory card Contact the support center or service center for ink absorber replacement. Press OK to continue printing Ink absorber full. Service required Timeout error has occurred The device may be incompatible. Remove the device and check the manual supplied with the connected device An unsupported USB hub is connected. Remove the hub. B200Printer error has occurred. See the manual **** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual


Error code U071 , more than one ink tank of te following color is installed, is the message on the screen. This is not the case as each cartridge is different and correctly installed?

Hi there,

Error U071 : More than one ink tank of the following color is installed. U071.
Action : Confirm that the ink tanks are installed in the appropriate positions.
The machine will not print if the wrong type of ink tank is used, or if it is installed in the incorrect position.
Be sure to install the ink tanks in the correct order. The proper arrangement from the left is Black (CLI-8BK), Black (PGI-5BK), Yellow (CLI-8Y), Magenta (CLI-8M), Cyan (CLI-8C).

Hope this hepls.

Error U071 ;more than one ink tank for black

your chip may get something wrong if the sensor is dirty or some ink goes over it!try to pull out the Bk carige and put it back again if not help try same but get some tishue and clean up the chip contact serfice!

How do i change ink cartridge

open the front panel just lift it u can see the catridges inside that
remove those by just pushing them downwards you can see the instructions of how to remove inside itself in a corner of your printer
try it and buy new catridge and replaceit
or else refil it with the proper advicer
thank you

Keep getting a U071 error message for cartge Y

Open the printer cover and check to make sure only one Yellow cartridge is installed. If so, try the following:
Remove each of the other cartridges, one at a time as necessary and see if the error message changes. Start by lifting the cover, then wait for the printhead to move to the left so you can access the cartridges inside. Pull out one of the other cartridges ( not Y) by pushing its front tab back then close the cover. Check the display, repeat as necessary. The error should have changed to U043 (bad or missing cartridge) once you remove the bad cartridge. When you replace it, the printer should work. My guess is the Magenta or Cyan cartridge is causing your error.

Check ink U071 cyan

Are you using genuine ink cartridges? If not, then perhaps there is no microchip on your ink cartridge. You can take the old chip off your used cartridge and put it on this cartridge and see if this solves your problem.

Error U071

Make sure that the inks are not re-manuafactured ones with chips taken off genuine canon inks. It is possible that the wrong chips could be fitted to the wrong colours.

Canon PIXMA MP530 printer repeatedly getting LCD Error Message: "CHECK INK U071 5Bk". I have removed, reinstalled, reseated the 5Bk and all other ink tanks multiple times. Usually when this...

I have Canon M560 printer installed 8 months ago. I replaced the CLI 221 Magenta and CLI221 Cyan ink cartridges, won't work and got this message Error 1411. Tried repeatedly to reinstall the ink cartridges and still have this message coming back. Any solution you could offer? I would appreciate it. Thank you.

Misreads ink tanks: says full ones are empty and there are 2 cyans, etc.

I had the same problem -- error message saying two cyan print tanks installed. Nothing helped (including disconnecting power cord). Then found I had an older cyan print tank still in its pack on hand, Installed that. No further problems. Assume this means print tank giving error is part of a faulty batch so am returning to retailer for refund from Canon.
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