Question about Brother IntelliFax-2820 Laser Fax

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INTELLIFAX 2820 NO FAXES COMING THROUGH

Last week we were getting partial rings, but we believe most afaxes were wtill coming through. I unplugged the machine and the missing faxes, etc, came through. Yesterday it rang, but no faxes came through. Today, it isn't ringing. We have a seperate line for the fax. I have tried to "reset" it. When I pick up the phone on the fax, I hear nothing. I tried picking it up and pushing "start." it says receiving but eventually goes back to the same "air" sound. Please help!!! It isn't even ringing now!

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  • Anonymous Nov 13, 2007

    phone is not ringing but someone is calling

  • Anonymous May 16, 2008

    I have problem with my personnal telephone line. When somebody call the fax strat after two ring.

  • love ya May 20, 2008

    same

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Oops, I disconnected from the chat with you after I said I would stay connected. If you have any other questions, feel free to ask them here. Just for our knowledge base, in case anyone else has this problem - it turned out to be a short in the phone line. When picking up the handset connected to the fax machine, there was no dial tone. When connecting the fax machine to another phone line, the dial tone returned. After swapping out the phone cord between the wall and the fax machine to be sure that wasn't the problem, Jriedel is now talking to the phone company about it.

Posted on Sep 12, 2007

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Make sure ECM is turned on. Do not turn on Junk Fax because you will most likely block other faxes.
If you really want the fax machine to work properly, you should connect it to a dedicated line.
You will be disappointed with performance if you try sharing it with other items on the same line.
Reasons, your fax line will be busy when your other functions are being used, and obviously you will miss faxes.
If you are taking a call or message when fax comes in, if the machine is made to give faxes first priority, you will be disconnetcted.
Also, which one do you want to set to pick up first?
The fax machine answers on a certain ammount of rings and so does Voice mail. Which has priority to you. DO you want to miss faxes for messages, or messages for faxes.
Set up vioce mail for 3 rings and fax for 4, then you miss the fax. Reverse it and you miss the message.
Just telling you, I have people call all the time for issues with faxes on the same lines with other items, Answering machines, credit card billers, other phones, etc etc etc.
Good luck. But putting multiple items on the same phone line is setting you up for disappointing performance. And it will not be the problem of the fax machine, It is designed to do what it is supposed to.
Just telling you the truth up front. If your faxes and messages are both important to you. You need a dedicated line for the fax.

Dec 05, 2007 | Brother IntelliFax-2820 Laser Fax

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