When hitting the scan button, I get this message JPN:unable to locate the application. Please try reinstalling the application. I have reinstalled it and I'm still getting this message
BIG THANKS to Mark. He found that 2 things which we have not isolated but work. 1.Uninstall Adobe DC and then 2. repair Adobe Acrobat Pro (found in the software). We then installed DC back, reboot, and the scan button worked the way it should have.BIG THANKS to Mark. He found that 2 things which we have not isolated but work. 1.Uninstall Adobe DC and then 2. repair Adobe Acrobat Pro (found in the software). We then installed DC back, reboot, and the scan button worked the way it should have.
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Re: When hitting the scan button, I get this message...
I have no answer. I have the same issue going on over here. Mine is a Fujitsu Desktop Scanner fi-7160 and am trying to press the scanner button for it to be scanned automatically into Adobe Acrobat 9
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Try if the Scan feature from the application software is working. In case the scan is working from the application, it is not a problem with printer.
Alternately, you can try the same from system tray (or in device manager >> Printer)
In case the any of the above fails, uninstall and reinstall the printer
Problem is because of virus please install any good anti virus i.e. Eset nod 32, kaspersky or bitdefender....etc. after you install anti virus update it an scan your system problem will be solved.
BIG THANKS to Mark. He found that 2 things which we have not isolated but work. 1.Uninstall Adobe DC and then 2. repair Adobe Acrobat Pro (found in the software). We then installed DC back, reboot, and the scan button worked the way it should have.
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