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My Tandberg LTO Drive isn't working with Veritas Backup Exec

My Tandberg drive wouldn't install with Veritas Backup Exec v9. I rolled back to version 8.6, and the installation went okay, but now my backups appear to fail everyday, even though the data restores properly. Plus my media keeps being renamed with all sorts of weird characters rather than the names I assign. Can you help?

Posted by LeanneinUK on

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When you say 'rolled back' did you use a system restore function? Do the backup logs say why they failed?

Posted on Oct 10, 2007

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1answer

After a full back-up was made, the tape stays in the drive
Click Start, then Run, type in services.msc and hit enter

Look for the Symantec (Veritas) backup Exec Tape engine service and stop it by right clicking it and hitting stop.

Eject the tape.

Restart the service.
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Dec 17, 2009 • Veritas Backup Exec 10 for Windows Servers...
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Certance DAT 72 tape drive stopped communicating with PC
We have had the same problems with HP drives and Veritas. In our case it was not the drive per se. While I am assuming that based on the date of your post that you have moved to another solution, however, I will provide for you what we did.

First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.

Go back into computer management, back to devices and rescan for hardware changes. Do you see it? If so, good! Sometimes a re-seating of connectors will do that. On the other hand, it could also be a tape driver from Veritas that just doesn't work (my case), take the original driver cd that came with the unit and start that loading up. Can you see it now? Can you use windows backup to access the tape drive? Now go into services and start the services individually. Go into backup exec and see if you can read your tape. Go back to services and reset all services back to auto. If you ever have to reinstall/upgrade backup exec, think twice about using their drivers.
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Nov 12, 2009 • Certance Internal DAT 72 (cd72lwh-s) DAT...
1helpful
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Sun L25 Tape Library
what drives are inside as these units can come in several configs. For all SCSI units the Adaptec 29320 is good for fiber the qlogic cards are my prefered cards.

Drivers are available from sun for the library and drives although you can sometimes use the standard windows drivers for many drives. (search for LTO as the tape drive manufacturer in win drivers for LTO) Although best to use sun drivers if at all possible.

Library comes up as a medium changer in device manager.

What backup software are you using? If Backup exec then the latest version already comes with their drivers built in

hope this helps
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Aug 27, 2009 • Sun StorEdge L25 (SG-XLIBL25D-BASE) DLT...
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Symantec Backup Exec 11d compression
Unfortunately, the data types you described are already compressed.
Your hardware and software cannot compress it any further. In fact, compressing compressed files actually increases the file sizes. Don't worry, Backup Exec knows better than to compress compressed files so you can leave your settings in place.

The compressed capacity of a tape drive is a marketing ploy by the tape backup industry to make them more appealing. Yes, if your backup consisted entirely of uncompressed files you might get close to 75GB but never 80GB. You can only count on getting the uncompressed capacity of a tape.

Three options:
Obviously, a higher capacity tape drive will resolve this problem.
You could also swtich to using two tapes but you would have to load the second tape when you arrive for work in the morning and your backup would have to finish during the business day.
Finally, if you have some data that does not change frequently you could seperate it from your active data. Backup the active data on your regular backup. Now you can backup the "archived" data manually with a separate backup job. Once backed up you only have to back it up again when new data is added to the archive.

I hope this helps.

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Jul 21, 2009 • Symantec VERITAS? Backup Exec 11 for...
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I am unable to get IBM UlTrium TD4 SCSI device drivers for windows 2000 server
Hi,

if you "have not" using Backup Software (e.g. Symantec Backup Exec, CA), you can try this IBM LTO-4 driver for Win2K.

IBM LTO-4 Device Driver for Windows 2000


Ned Huang
Tandberg Data Taiwan
Technical Support.
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Oct 15, 2008 • Computers & Internet
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1answer

Tandberg LTO HH (LTO-3)
The error is because the driver isn't loaded for the device. Look up how to add the device in symantec help. If windows recognizes it already then usually you can go to devices and add teh device from within symantec.
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Jun 03, 2008 • Tandberg Data 200/400GB 420LTO LTO2...
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New tape drive
Didn't realize i had to install a Veritas tape driver to allow Veritas to see the drive.
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Mar 24, 2008 • Veritas Backup Exec 10 for Windows Servers...
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Loading Media
Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.
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Mar 05, 2008 • Quantum SuperLoader 3 LTO-3 Tape Drive
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How to compress file in Veritas exec 10
Make sure that your tape drive is using Symantec drivers. to do this follow these steps.

Go into Tools->Wizards->Device Configuration Wizard and follow the step to "Install tape device drivers". This should take care of the compression issue.
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Dec 31, 2007 • Veritas Backup Exec 10 for Windows Servers...
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1answer

HP LTO Drive Firmware Revs For Veritas 9.1
The problem you described is not a driver problem. So long as you are using the Veritas drivers you should be good to go.
SCSI time-outs and disconnects are hardware problems.

Sometimes they can be resolved by changing the throughput settings on the SCSI controller connected to the drive. Controllers usually default to very high speeds because they are used for hard drives. Lowering the speeds to support the slower throughput of tape drives can sometimes help.

During the POST there should be a key combination you can press to access the setup for the controller and modify the throughput settings.

Aside from that you have to replace the SCSI controller or tape drive until you figure out which one is causing the problem. Maybe the SCSI card is not seated properly.

I hope this helps.
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Nov 18, 2007 • Veritas Backup Executive V9.1...
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