Suggestion, buy a new TV :o)
I have the same issue, just bought a used tv, no remote, can't turn off C/C
contacted philips for suggestions, may try to purchase a universal remote - the one directv provides doesn't have a cc or pip button either.
Had the same problem with my Phillips TV. CC was always on when I turned on the tv, even though I turned it off when I used the tv last. I finnally fixed it. Step 1: Turn the TV back on, Step 2: Turn off CC, and turn off the TV, Step 3: Unplug the TV from the wall for 3 minutes, Step 4: Plug the TV back into a surge protected power strip. Thats it! That worked for me. After I did this and turned the TV back on the CC was off.. whooo..
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If Closed Captioning is being displayed even though the CC option in the TV menu is set to Off , then it is being produced by another device, such as a cable or satellite set-top box. To remove the Closed Captioning from the TV screen, it must be disabled on the device that is decoding the Closed Captioned signal.
NOTE: Some set-top boxes may automatically display Closed Captioning on the TV screen when the set-top box sound is muted. If this is the case, turn off the Mute function of the set-top box
You must have its original remote control, which will have 'CC; button on it. you have to press this button once to cancel the Closed Caption option. If you can acccess the Menu of the tV by your present universal remote contro,; get into TVs Menu option, surf through, come to closed capation adjust window, and cancell [OFF] the closed caption option.
I could do better with a picture of the remote. Closed captioning is usually a multi-press button, that is each press takes you through each of the four types of closed captioning and then off. You can enable closed captioning on a DVD Recorder, it looks like the TV, but its only on the picture from the DVD Recorder. If you have a PVR, you could have closed captioning on on that device. Try tuning off everything else to make sure it IS the TV. Turn on the menu and find the closed captioning settings and set to OFF. Press the close captioning button on the remote (If there is one) and press CC repeatedly until it says OFF. Try and control close captioning, timer and menus with the ORIGINAL remote and not a programmable one. Programmable remotes are not always completely compatible.
Apparently the 2002 Sharp model TV that I purchased has the closed captioning by default if the mute button is engaged. So there is no solution for my particular model, it has been built in this way. The only solution is not to use the mute button and lower the volume instead.
The annoying black box is usually a feature of the closed captioning called "Text" You should be able to go in to onscreen menu and select caption options. Unless you need to have the closed captioning on for medical reasons, it maybe best just to turn off all captioning options.
If you have the Suddenlink remote and the DVR box you can turn captions on or off by accessing a technical menu. To do this, press POWER and Menu buttons together (menu 2 times) to bring up a special menu. Select Closed Captions. On the popup menu select closed captions and using Select button change to OFF or ON as you wish. The trick is to get the menu to come up. Timing of pressing the two buttons is frustrating and it may take a few times befotre you get the special menu.
the closed caption is not in the menu, it is in the video adjustments color,bright,sharp,ect. get to those adjustments and scroll until you see C.C. turn it off. i had the same problem but my whole screen was a black box,bought a new tv and everything. just figured it out today