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I suggest finding a friend with an XP machine. Connect to that one, and if it works, it means Vista does not yet have the correct driver for this player. Dont expect a lot of success with video. Tons of people are not able to play video at all, eventhough it will download to the player fine.
If you mean to put music to the player, plug it in onto the another available computer to see if it works. Or format the player. If you still having problems, you can upgrade the firmware of this product.
For the 10 second play problem the player has been set to intro mode, which only will play the first 10 seconds of each song. While it is playing, press the mode button ( bottom right ) once. This brings up the play sub-menu. It should show " repeat" as the first item. Press mode button again and it should show "intro". Now press either the top or middle buttons on the right side once, this shows all repeat choices again, using the same buttons scroll through them till "normal" is highlighted. Then press the bottom right button again. This shoudl put it back in normal play mode and return to the music screen.
I HAVE 3 delstar mp4 player and it worked fine for a few months. I plugged it in to charge, took it off the charger and now it is frozen on a blue screen with an hourglass design. What's wrong and how can it be fixed? Help please ALSO I FORGOT TO MENTION THAT NONE OF THE 3 MP3/MP4 TURNS ON AT ALL. PLEASE HELP....