Fax Line Jamming - Cannot even use household phones

I have been trying to determine why my phone line all of a sudden went dead with no dial-tone. I discovered that when the phone line is attached to the printer, 1-Line, even when turned off, it is somehow jamming the phone line. Therefore I cannot use the phone, let alone send faxes. What could be the problem?

RLBA Dec 08, 2007

I cannot get a dial tone when trying to send fax with my HP 7310Xi. It seems to have happened all of a sudden. I get a message saying my call cannot be completed as dialed. Any ideas other than buying a new all in one? HP support was useless.

Thanks

Randy

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A power surge has come through the phone line, fusing the tiny relay in the modem/fax part of the printer. this is very common. I have also seen where you need to use the HP provided filter/splitter on the phone line to have the fax work correctly.

Posted on Sep 12, 2007

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