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Question about SanDisk Sansa e200 MP3 Player

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E200 problem hi there my sansa e200 is freezing up and will not actcept music downloads. It has given me problems for a while now. the device will say bad track when i try to go to the next song and some times it won't even go to the song listed on the screen. i don't know what to do about this problem. i would like a responce as soon as you can help me with this problem. thanks Mark

Posted by markco on

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Where is the music coming from? If you have lots of Bad Tracks errors, the music is usually encoded incorrectly and the device does not know how to decipher it. If the device still connects to the Computer, try to format it. My Computer, Right click on Device name (e200) and select format. I would also update the firmware. It is available from the SanDisk website. http://www.sandisk.com/Retail/Default.aspx?CatID=1376 Best of Luck.

Posted on Sep 12, 2007

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Won't download music

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Refreshing database

User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834
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You Can Download Free MP3 From Youtube By This Site : video2mp3.net
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Frozen sansa at refresh database

This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.
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it works on Mac OS only if you downgrade firmware for sandisk.
Here is how to do it.

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Here is the procedure: How to use your SanDisk Sansa e200 Series .mp3 player with OS X ...
Here you can also download software
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-Plug in your mp3 player

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-Either select all your songs, open them with 'Windows Media Player' and transfer them that way.
-Or 'Open My Computer' then open 'Sansa e200' and drag the songs from where your songs are located [My Music] to the 'Music' folder in your Sansa e200 folder.

[MyMusic] Song.mp3 >drag to> [MyComputer/Sansa] Music.
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I had the same problem once with my NEW one as well. You have to reinstall the firmware then erase all your music if you can't find any corrupt files on it. to get the new firmware, you must dowload it from somewhere (can't remember exactly) and then start your mp3 in recovery mode (turn "hold" on and hold "record button" until recovery mode shows up and asks you to put files on 16 meg removable disk.) the firmware to be exact. once you have the firmware files, put them on that 16 meg removable disc then disconnect mp3 and it will reset. it shouldn't want to refresh database. at that point you should delete all your music and start from scratch. I know it sucks!:(
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