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White Line on Card

I am printing cards and a white line has appeared across the face of the photo. The card looks good on the computer screen and print preview, but a white line comes off on the printing. I changed out the cards and then line was still there.

Posted by alfonse57 on

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Unfortunatly is sounds like a "print head" type of problem. By printhead I am refering to the assembly that causes the film to transfer to the card. I would suggest creating a card project that has a full photo as the background. This will show you if the streak runs the length of the card. It could just be dirt or an obstruction in the card path. Try the alcohol cleaning cards. Dissassembly of this printer is a crap shoot. I have done it once. It is one of those things that is best left to someone good at printers or best by someone experienced on these. if all else fails call a dealer like Datacard and ask about depot repair.

Posted on Sep 12, 2007

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Fargo HDP5000 horizontal white line on photo only. Cleaned the printer head, used the long & short card to clean printer, changed ribbons & still having issues.

If it's a white line running lengthwise on the card, that usually indicates a bad print-head (scratched or electronically damaged in some way). What's curious is you state that it only affects the photo on the card. If you were to extend the white line left and right of the photo, are there other elements of the card that would be impacted if a bad print-head, based on your card design layout? Or is there nothing but blank/white space on the design in those areas?

If you have other design elements that would be expected to be impacted, then I would check out your design in your software and see if there's an element that is inadvertently overlaid on your photo. Most badge programs have a feature where, if you right-click on an element, you can opt to bring that element forward in the layer-placement, or bring it to be the top-most layer (effectively hiding other elements behind it). See if you can right-click on your photo place-holder in your card design, and "bring to front" - does that help?

If still stuck, check with your Fargo dealer about possible print-head replacement - that part is a warranty item, assuming you've been using the specified supplies and observing required cleaning cycles.

Good luck!
Safe-Card ID Services
Charlotte, NC USA
www.safecardid.com
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Try cleaning your printer first using the Evolis A5011 Cleaning Kit. If the line is solid and goes across the length of the card, you might have a burned/damaged pixel. Check with Evolis or your Evolis Card Printer supplier for warranty information, your printhead might still be under warranty.

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