Ok, I need you to tell me, are you jerking it? Well what you do is push forward, still pushing, pull up and out. That should help. If not, email me at [email protected]
You really need to pull these out softly, If you don't you could seriously damage your printer. Also check if you have the right type of cartridge, some printers specify a certain brand and/or size of cartridge. I hope I helped. Good luck on your printer, I'm almost always on my comoputer so I'll know when you reply to this. If you have any questions please email me rather than comment on this problem. My email is in the previous message.
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