I installed a new black cartridge like I always do and I get a pop-up saying: Print Cartridge(s) Incorrectly Installed, The following print cartridge is incorrectly installed: Black. When I close the printer after installation of the cartridge it tries to run a color test as it normally would but it makes a grinding noise like something might be stuck. Please help!
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this printer may not have ever had a black cartridge in it.
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