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HP Deskjet 6980

I installed a new black cartridge like I always do and I get a pop-up saying: Print Cartridge(s) Incorrectly Installed, The following print cartridge is incorrectly installed: Black. When I close the printer after installation of the cartridge it tries to run a color test as it normally would but it makes a grinding noise like something might be stuck. Please help!

Posted by Clik on

  • Anonymous Mar 26, 2014

    this printer may not have ever had a black cartridge in it.

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Anonymous

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Take a look to see if the printer Cartridge Carriage belt is hung up
or something else is jambed.

Posted on Apr 25, 2008

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