Won't spin we have been told to look for black filings on the floor to indicate a broken drive coupler .... yes, but even though we have the case off the washer, cannot see where this part is located... can you please describe to me what we are looking for. Thanks

what's the brand name and model number?could be the motor you hear humming,something could be stuck in the drain pump depending on the model you have or there could be a piece of clothing stuck between the tubs,a bad start capacitor but if the motor is humming either something is jammed and won't let it move or the motor could be bad but you have to send more info.

That is most likely a broken drive coupler. The coupler mounts between the motor and transmission. The part 285753 is relatively inexpensive and is easy to replace. This washer was designed to be serviced by removing the skin or case. To do so you must flip up the controls then pop the clips and unplug the washer lid switch. then tip the case towards you and lift it out the way. Their are numerous videos out there which show coupler replacement. I recently worked on a washer like this and made a home movie:



If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

If the coupler is ok then the next thing to check is the brake/ basket drive cam driver, the ear breaks off on em and won't release the brake. You must remove the agitator and drop the tranny to check it
Nothing is difficult about repairing the washer. I have repair photos HERE


If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

Double check your lid switch again, just to be sure. The symptoms you describe are commonly caused by a lid switch that is not functioning properly. It may have come loose, or the lid strike could have broken off.

It sounds like you may also have a broken motor coupling. If you manually advance the dial does it drain? The washer is a direct drive model that uses an electric drive motor to run the gearcase (transmission) and the drain pump. Even with the coupler broken (and worse-case scenario - the gearcase) the washer will still drain due to the way it is designed.

If the washer will fill and drain, but won't agitate or spin, this is usually a sign that the motor coupling has broken. The noise of the motor engaging, rattling noises, lack of agitation and ability to still drain are other common symptoms. This is a common fail item with this model washer through normal wear and tear. Newer versions of the coupler are more resilient and resist breaking. The following link explains how to replace one:

http://www.fixya.com/support/r385252-replacing_motor_coupling_whirlpool_top

The motor coupling is located between the drive motor and the transmission and takes the place of a drive belt. They do wear out and can break. The replacement part number is included in the link I provided and is an improved upgraded coupling that is more resilient. It should last longer.

A replacement coupler can be purchased on line at appliancepartspros.com for about $11. Just use the part number in the link and "Search by Part Number" for your search criteria.

Take a look and let me know what you find. If you still need assistance, please let me know. I hope this helps you.

Sounds like you have a bad coupler. Tilt machine back, look on the floor under the center of the machine. If you see black powder or even black pieces of rubber, you have a bad coupler.
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Make sure it is agitating. If it is not doing either one. You will need to replace the coupler. It connects the transmission to the motor. It's located behind the motor. After you get the case off you will first be looking at the water pump. Next, behind the pump is the motor. Then the coupler. You can tilt the machine back and look on the floor where the center of the machine was. A lot of the time you can tell if the coupler is bad If you see a black dust or any broken pieces of rubber or plastic.
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Hi,
Older direct drive models depend on the lid switch for the spin/drain
only. So, if it is draining, you know it is not your lid switch, or
the motor for that matter. There is no belt on a direct drive machine.
The component that is in common with agitation and spin is the motor
coupler, which transfers energy from the motor to the gear case. Tilt
the washer back and look in the area between the motor and the
gear case, at the front of the machine, underneath. There will be a
plastic disk on the motor, a rubber spacer, and another plastic piece
on the gear case. More than likely, one or more of these 3 are broken.
You may see either plastic or rubber shavings on the ground. You can
press on the rubber spacer and if it can be depressed easily, that is a
good indication that trouble is present.

Replacing the components is easier when the cabinet is removed (you can
search on the internet how to do this), but from underneath, you
would...

1. Remove pump clips that hold it to motor, and swing out of the way.
2. Remove motor clips that hold it to gear case, and put it aside.
3. Remove and replace plastic coupler parts on motor and gear case,
correct placement is flush with respective shaft. You can use a long
1/2" socket and a hammer to assist. Place the socket on the plastic
piece and tap it into place.
4. Put rubber coupler piece onto gear case coupler piece, align motor
with that and start putting it all back together.

There actually is a heavy-duty coupler kit that is available, though
the regular duty kit is most common. A good parts counter will know
about this.
Thank you for contacting www.Fixya.com

Your symptoms that indicates a broken motor coupler. If your washer will drain and fill but has not agitation action or spinning action that would indicate a broken motor coupler. The motor coupler links the drive motor to the transmission.

it sounds like the drive coupler is broken you have to look under the washer and see if there is a black powder on the floor if so you will have to take the wrapper off the washer and replace the coupler

It's direct drive. It may have a bad coupler. Did you see any black particles under washer? Also look for oil on floor and bottom of washer. Transmission can leak oil into clutch causing slow spin.