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To solve thhis problem you need to upgrade the Firmware of your Mp3 Player. Please follow these steps:
Once the download of "ContentTransferInstaller-v11.exe" is completed (Please download the file from the Link Below),please follow the steps below to install the Content Transfer Version1.1 on your computer.
Quit all software.
Confirm the PC is connected to the Internet."ContentTransferInstaller-v11.exe" will download the files necessaryfor your PC.
Click Start on the task tray and click Run... * Then the dialog box Run
Input C:CT1.1_dlContentTransferInstaller-v11.exe and click OK.
The Content Transfer Version 1.1 installer window will appear on screen.
Follow the on screen instruction to complete installation.
Click Finish after the installation.
Check whether the installation is completed successfully.
Important: Windows 98SE, Windows ME, Windows 2000 Professional, Windows XP MediaCenter Edition, Windows XP Media Center Edition 2004, Windows XP MediaCenter Edition 2005 and Windows XP 64 bit version OS are not supported.
Need to install the sound driver from the motherboard driver CD.Once installed the sound device will work.Good luck and please do post comments if this does not work, will be glad to help out.Please do rate my solution.
Right Click, My Computer icon, click Manage, a window opens up, called Computer Management window. click Device Manager, and check on the right hand side of the window if there is any yellow exclamation mark, or a red X.
Tell me this much, and ill guide you to solve this problem
Your sound device is either damaged or has no driver installed. Look in Control Panel/System/Hardware/Device Manager for yellow marks. You'll find the driver at the Compaq site. I can't help you further without a model number.