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Question about Canon PIXMA MP830 All-In-One InkJet Printer

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USB001 I JUST TOOK A NEW POSITION, NEW OFFICE. THE PERSON BEFORE ME WAS NEVER ABLE TO USE THIS CANON MP830 PRINTER/SCANNER/FAX MACHINE. I ATTEMPT TO PRINT (BLK/WHITE AND/OR COLOR) AND ALWAYS GET THE USB001 ERROR MESSAGE: MORE THAN ONE INK TANK OF BLACK AND YELLOW INSTALLED. I HAVE REPLACED THEM, I HAVE REMOVED THEM, SHOOK THEM, YOU NAME IT. IN THE SIX MOS IN THIS POSITION, I HAVE BEEN ABLE TO USE THIS COPIER ONCE. CAN YOU HELP ME? I HAVE MADE THE FOUR SQUARES, COLORED THEM VARIOUS COLORS AND ATTEMPTED TO PRINT TO SEE IF THE PRINTERHEAD WAS WORKING- IT WON'T PRINT AT ALL.....

Posted by SMILEMKR on

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Anonymous

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Aligning the cartridge has nothing to do with the problem of the u150 error that two of the same ink tank cartridges are installed. It's a defective chip in the ink cartridge, as soon as I placed a new cartridge in it worked like a charm. HOLD ON TO YOUR INK CARTRIDGE RECEIPTS, because if this happens to you and the cartridge is obviously new....the store of purchase should provide you with a replacement (+ if you don't want to make a 2nd trip, some stores have the mp830 on display and you can have them toss the cartridge in and check to make sure the chip is working properly). IF THE STORE WON'T REPLACE THE DEFECTIVE CARTRIDGE, contact CANON (USA 1-800-828-4040)and explain the problem & hopefully the will stand behind their product and replace the defective cartridge.

Posted on Sep 15, 2007

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