My Euro-ProX cleaner/iron also referred to as model EP965 works fine except that the steam cannot get out of the water holding tank.
I have a temporary solution that is working: Use WD-40 around the switch. Spray with the straw that comes with the WD-40. Let stand for a couple days, then turn the whole unit upside down and spray again, and let it stand that way for a couple days. If we could get inside, it could be more of a sure thing, but I had given up on mine and when I accidently hit the switch after siting for the last few days, , it came on!
Now for Sears to try to locate the tool that will open the case.
Usually answered in minutes!