This may or may not be the issue: I have friends that bought a new dishwasher - I'm not certain, but I think it was a Bosch. They did have similar draining issues.
With their dishwasher, the installer did not follow directions properly. Yes, he'd "installed a million dishwashers", but was too self-confident to check the directions for something particular to this machine. There was something about the way one of the drain or supply hoses was supposed to loop around that was unique to installing this brand, and that ended up being the problem.
Make sure that your machine was installed properly in this regard, even if your installer says they know what they were doing. Call Bosch's customer service dept. if you have further questions.
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I am not sure what "completely" means because none of them drain the sump area completely. If you mean water is visible above the filter, then cleaning the filter or checking for drain obstruction is in order.
Check for hose kinks or food plugging drain hose. Start at the drain port exit. Check the check valve and drain hose for debris. Check pump motor for reversing during the pump out make sure the dishwasher is pausing between the wash and drain cycles letting the pump/motor reverse for the drain cycle. Check pump motor assembly for a drain solenoid, during the pump out make sure the solenoid makes that distinctive "clunk" noise If you have recently installed a new garbage disposal, check knock-out plug at connection.
Check pump impeller for damage. Check that the water inlet valve isn't seeping fresh water into the dishwasher when off.
There is not a reset button, but you can try by holding both drain and one of the wash cycle.. hold it for a few seconds.. keeping trying drain and another, and another.... you will hear drain motor draining water out... if there is standing water at the bottom... if the cycle stopped after wash cycle, its usually your control... hope this help...
Make sure that the drain hose is connected as per manufacturer instructions, and that there isn't a direct run down from the sink u-bend to the machine.
The rinse agent effects dishes dry but has nothing with the water remaining in the machine.