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The black cartridge needs to be replaced.
The printer requires the black as well as the color cartridge to be working
in order for it to align correctly
Hello,your scaner seems dirty,first open the control pannel by pull out the cover then you will find some slots after removing the cover you will find a mark push them & push the pannel to down ward remove the cable from connectors.
open all the screws remove the cover over the glass & over from scanner assembly,take out the scanner assembly from printer .
After removing the scaner *** open them & clean inside ,reflecting mirrors & lence by a soft cotton refix them as open,
Note one thing the home position sencor situated as white strip insidephase of flatebed scaner clean also then .
Refix the unit as open carefully your problem will be resolved 100% ,altough it persists then replace the flatbed scaner.
Pls comment whether it works or not ....................regards... jitendra
some time cartriage drum get short so fist of all check printout with new cartriage , if problem is net fix then
it is a scaner sction problem of yor printer
may be scaner laser diode is get shot
KIMA7 and GUEST:
You have to service the scaner craddle if U want to, or replace it with a new part.
The noise is because the scaner cannot align. Under the front panel - under the glass is a white strip that should be read by the scaner in order to calibrate (find the right limit).
If there is some dust on the craddle mirrors or if the CCD sensor is fault, then the craddle wants to go beyond the right limit of the chasis - then the noise apears.
The mirrors and the lens should be cleaned, then if this noise is still there, you should replace the craddle.
In Romania there is no service part available for this printer, there is only the Unit Exchange solution. Very expensive.
Lillouie - If U have reinstalled the AIO with a new driver, you should have a list of scaners that you can select. 2 mabye.
Try from a Word doc to insert picture from scaner/camera and U'll see that there are more than one scaner in that scrolling list.
If this isn't so. Uninstall the hole printing solution from HP, then install it from clean..
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