Question about Office Equipment & Supplies
When we turn on the printer it boots up and trys to print a welcome page or something. It sits there doing nothing except a message that says, "processing from tray 1". It sits there a long time doing nothing and then it comes up with a paper jam failure. It tells us to lift the top cover and check. We have and there is nothing. We have followed all the guidlines from Xerox's web site but we still can not get it to work. We have replaced all of the toners, the thing that is below them and yet still nothing. We have had two repair men come out and try to fix it and have spent a couple hundered dollars with them looking at it but it is still not fixed. Do you have any suggestions
Try to isolate the problem. You said that the printer is Displays Tray 4 I/F Error Power Off/On. Put paper only on the Manual Tray (Tray 1), just to force the printer to print from that Tray. If the paper pass all the way through the machine, then you know that there is no paper inside the top portion of the printer. Now repeat the same thing with Tray #2,#3, and any other Tray but not #4. If the printer works fine with all the other Trays, probably Tray 4 is the problem or the whole drawer. Check switching another Tray with Tray 4.
Posted on Sep 11, 2007
The only way to reset the image unit drum is installing a new one. The new image unit has a fuse which once blown it resets the counter on the machine. You can call www.iteminconline.com I have their information in my ad place. They are good techs. I once called for a 7300 image unit reset and they said it was almost the same as a 2135 and they gave me this information. well goodluck.
Posted on Jul 24, 2009
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