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I have this same player. To load a song w/o video, try plugging the player into your PC, open "My Computer" from the menu on your PC and then look for the player icon, and click on it to open. The player should have come w/software to do the same thing, but it only needs to be used for a video/song upload, or converting different formats to MP3 for the player (like FLV from YouTube).
Here's what another user did - let me know if it works: ok so i called 1-866-sandisk and she told me how to fix it. you just flip the key lock at the top so you see orange, then hold down the record button. then you should get some sort of message on the screen. then you plug it in and under my computer a file should show up. you open it and make a folder in it called sansa.fwm (i think thats the right folder name, if not, try sansa.tmp or email me). then you unplug it and it should say formatting or something like that. once its done it should work.
As far as I know the only way to manage music on Sansa is via your computer. Plug in, go to my computer, click on the drive it comes up under and select the music folder. Edit the song list as you like just like you would any old file.
This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
The MAC reformatted the player, and eliminated the formatting that contained the music songs - this player had a dual mode system where it could either function as an MSC device or an MTP - the manufacturer placed Recordings and Radio on one mode, and music files on the other. A PC can recognize both sides. Macintosh cannot. This player is not MAC-compatible.