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I had the same problem - what I thought was the unit number was not - it is actually HS850. Instruction manual is here: http://www.motorola.com/mdirect/manuals/... Basically, hold down the call button until it lights up (steady -not blinking), open the boom, and search for devices in your phone. When it finds it, the passkey is 0000.
To all with problems with bluetooth pairing.when you push button to turn on bluetooth headset ,hold button until steady light stays lit,then put phone in pairing mode,when ask for passcode enter 0000,which is the standard code for pairing bluetooth.
You can download the manual from the link below:
Also on this page is an interactive guide to pairing with most phones, just select your model & it will guide you through.
Please update the question & let us know if the information given was useful to you - Good Luck!
No, living outside of your cellular "home area" has nothing to do with the bluetooth pairing. You're problem is a common problem. Lots people have this problem you are not alone.
So, here is what I suggest.
1. Make sure both the headset and the phone are fully charged.
2. Delete the "device" from your phone. I mean precisely that. Go into you cell phone's bluetooth settings and erase your "HS850" from it.
3. Try re-pairing it. Put the phone and the headset in pairing mode and allow it to sync.
This should do it. I always works for me. You usually only need to pair once and every time you use the headset all you should have to do is connect it. I hope this works for you.