Question about SanDisk Sansa e250 MP3 Player

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Sandisk sansa e250 sandisk and rhapsody logo flashes on and off

Sansa e250 , i formatted device and now only the sansa logo and rhapasody logos alternate on and off just like when you turn the device on. i tried the recovery tool thru the sansa website. i get an error message ERROR! application failed to read the version details. what do i do now???

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As I mentioned in your 'other' post. It is the wrong version of the software. Contact Technical Support to take care it. SanDisk Technical Support 1-866-726-3475 Best of Luck.

Posted on Sep 10, 2007

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My sandisk e250 sansa mp3 player does not boot. shows only SanDisk logo. My computer also do not detect the player as new hardware.


  1. Turn off player.
  2. Slide HOLD button to locked position (towards headphone jack).
  3. Press and hold RECORD while connecting to the PC.
  4. Release RECORD when you see "welcome to recovery mode" on the player's LCD.
  5. Open My Computer/Windows Explorer and see if you can find a new removable flash drive labeled "16MB-FORMAT".
  6. Right click on 16MB-FORMAT and select New Folder.
  7. Name the new folder "sansa.fmt" (without the quotes).
  8. Wait one minute.
  9. Reset HOLD back to unlocked position.
  10. Disconnect player from PC.
  11. Wait for player to reboot.

Jan 27, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250


I have a proplem with my sansa e250 after upgrading it. Now I can't start my sansa. The whole sansa is frozen. Just appear SanDisk logo on the screen, blue wheel lite and that's all.
I tryed several time to reset it by pressing the power on (menu) buton for more than 15 sec. It power of after that, but when I try to start it again problem persist - sansa e250 is frozen after logo of sandisk apear on the screen.
Please help me

Aug 17, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

Sansa e250 firmware problem


Verify that the device DOES NOT say RHAPSODY on the back or E2**R. This would indicate the rhapsody version, whereas the firmware is totally different.

If it is simply a E200, try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.



Best of Luck.

Please RATE my solution at the bottom.

Nov 28, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

E250 Problem


You have the Rhapsody version, the fix is different.

Try the following:



Please copy and paste the following links into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your desktop.

http://rapidshare.com/files/67740209/rhapsody-1.0.2.21.zip

and

http://rapidshare.com/files/67740700/sansa.rar



1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY-1.0.1.47 file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.



Please RATE my solution at the bottom.


Best of Luck.

Nov 28, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

It shows Sandisk logo and freezes there


Remove the SD card and try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Nov 13, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Problem with black screen and white lines


You need to determine if your player is the Rhapsody version or not.

To find this, check the back of the device for the word RHAPSODY, or a letter R after the model number (i.e. - e250R)

The software is different and you should clarify which one it is before we continue.



You can "add to the question" with your answers and ill reply.




Best of Luck.

Oct 31, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Downloded recovery from sandisk website now get error msg


That software only works with the non-Rhapsody versions, hence the error message. You can call technical support and they can walk you thru the fix. Its too much to type. SanDisk Technical Support 1-866-726-3475 Best of Luck.

Sep 10, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk sansa e250 only sandisk logo on powerup


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Again, select format when prompted. Best of Luck.

Sep 10, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

It wont turn all the way on.


I have this same EXACT problem. Call the support system and they may be able to replace it or send you an email. Although I never got the email.... Sorry, and hope this helps.

Apr 02, 2007 | SanDisk Sansa e250 MP3 Player

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