I got this machine last week, and it doesn't seem like the agitator really 'swooshes' the clothes around. The best way I can describe it on paper is... a 'regular' washing machine - any machine I've had before, the agitator goes really fast, and I know the clothes are being cleaned. This one, the agitator seems to leisurely turn, pausing a second between each turn. It doesn't seem like this is really doing anything to clean the clothes. I have three boys and we are hard on clothes. I have ground in dirt that needs to come out. IS THIS NORMAL? I haven't found a phone number for GE yet that you can speak with an actual person. Please help!
There is slipping in the transmission. older machines used a pair of electrical solenoids to shift between spin and agitate. newer machines use the motor direction to engage the transmission for agitate and reverses for empty and spin. GE service phone: 1-800-848-7620
Posted on Sep 11, 2007
I called GE and was told that this machine doesn't have a transmission. Although it's agitating slowly, they assure me that my clothes are being cleaned through the "Hydrowave" process (whatever that means!) Thank you very VERY much for your prompt reply. This a great service you offer and a great site.
Posted on Sep 17, 2007
Hi there,
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Posted on Jan 02, 2017
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just bought the GE Profile and I have the same problem. My agitator moves slowly and when I remove my clothes they are still dirty! Deodorant is still on armpits of clothing! I've never had this problem with my old Whirlpool machine that had an agitator that really moved fast. This hydrowash concept is a bunch of garbage! I put the same load through a wash twice and still had dirty smelly clothes!! I set every dial the way it should be, no change! Any way to speed the agitator up??? Let's get this machine to do what it's supposed to do-WASH! I have two boys that play serious sports- I want my clothes cleaned!
I have the same problem, the washer was a wast of money i can't believe this..
A few weeks ago the our GE wouldn't spin. So we replaced the belt. and it still didn't spin. So we manually spun the tub around a few times and it started spinning by itself.It made a very loud noises when washing for a week or so then the agitator stopped. Now the agitator top is loose on top and it will not spin.However it will rinse and the tub spins just not the agitator.
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