I got this machine last week, and it doesn't seem like the agitator really 'swooshes' the clothes around. The best way I can describe it on paper is... a 'regular' washing machine - any machine I've had before, the agitator goes really fast, and I know the clothes are being cleaned. This one, the agitator seems to leisurely turn, pausing a second between each turn. It doesn't seem like this is really doing anything to clean the clothes. I have three boys and we are hard on clothes. I have ground in dirt that needs to come out. IS THIS NORMAL? I haven't found a phone number for GE yet that you can speak with an actual person. Please help!
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Re: Agitator - is it working right?
There is slipping in the transmission. older machines used a pair of electrical solenoids to shift between spin and agitate. newer machines use the motor direction to engage the transmission for agitate and reverses for empty and spin.
GE service phone: 1-800-848-7620
I called GE and was told that this machine doesn't have a transmission. Although it's agitating slowly, they assure me that my clothes are being cleaned through the "Hydrowave" process (whatever that means!) Thank you very VERY much for your prompt reply. This a great service you offer and a great site.
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That does not sound good. New dogs sound great, but you must get to the bottom of why the clothes are becoming twisted on the agitator. Usually not enough WATER. Think loose flow of clothes submerged.
Long story short, you cannot jam pack this machine. Less clothes, more water, will equal long life.
Be sure that the mating teeth for the dogs, is not damaged. Slipping here would make loud noise.
More water, less clothes.
Your agitator dogs are worn out. Remove the agitator and seperate the upper section from the lower section. There are 4 small teardrop shaped pieces that are the agitator dogs. They have either come apart over time or at least the teeth have worn off them.
Post back with any questions. Please verify the model number. I couldn't pull up a parts list for it. I know the last digit should be a 0 (zero) instead of an o.
Hi, The problem that your washing machine is not agitating, you will need to check certain things. Please check the timer to see if it is in good working order or not. Next you will need to check the motor and the motor switch. On some of the newer washers the door switch also controls the motor. If the motor starts running after the washer has filled to the selected level, but the agitator doesn’t move, you will need to check the following parts. The agitator dogs. They are located inside of the agitator clothes mover. You will need to remove them and check to see if they are in need of been replace. The clothes mover. This part is the top part of the dual action agitator. Its job is to move the clothes from the top of the spin drum to the bottom part of the agitator. You will also have to check the inside of the clothes mover to make sure that the gear like cuts are not worn out. However another problem could be a broken motor coupler.
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Try leveling the washer... If the washer is level, then don't wrap the clothes around the agitator...drop the clothes straight in, on top of each other evenly around the agitator. The Ensignia washer has a Dual action agitator... That means the clothes roll over them selves, instead of moving side to side, as with a traditional agitator. wrapping the clothes around the agitator will cause the load to be un balanced and then cause the "banging" noise... this should take care of the problem...
If this a whirlpool brand washer, there are sone parts bad in the agitator it's self. These parts are called dogs and they make the agitator rachet so that the top half only goes one direction. Does this sound like what you are experiencing? If so, let me know and I can assist you further.
without a make and model it is hard to say but I would say there must be a small protrution or maybe a cut in the aggitator that is catching them feel around again slow and carefully if you still can't feel anything give the edges of the agitator a slight sand with some very fine sandpaper hopefully this will fix the problem. Make sure your agitator isn't loose on it's mount maybe they are catching under the agitator.
I would remove the agitator, checking to see whether the bolt that holds it to the drive shaft is securely tightened. If it is tight I would then check the agitator for a serial number, usually molded directly into the plastic agitator on the inside bottom. Use the internet to determine if the part is the correct agitator for your specific model of machine. I have seen the wrong agitator installed on machines before and it can do a number on clothes, especially sweaters.