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This will take you to the Samsung website where you can download the user manual, or softwear that you need.
You will have to find your model number because you did not say if it was a:
You will click on the one that is your MP3 player at the website to get the info you need.
Make sure hold/lock switch is not engaged -p.12 of manual
Upgrade the firmware: http://www.samsung.com/us/support/download/supportDown.do?group=audiovideo&type=mp3players&subtype=flashmemory&model_nm=YP-U3JQPY&language=&cate_type=all&dType=D&mType=FM&vType=L&prd_ia_cd=03040200&disp_nm=YP-U3JQPY
I have had the same struggles with my generic shuffle. I can't believe how many people this happens to.I couldn't even format for same reason. Someone suggested to make sure the mp3 is not on 'hold' or 'pause'. On my shuffle it was hard to tell which way it was so I pushed my play/pause button once and didn't have any problems after that. I just did it this morning and have been happily downloading music since. Please try it, it was such a simple thing but it worked.
I have the same problem. I loved this player... worked great, i used it all the time and only had to charge it every 2 weeks.. then suddenly out of the blue it won't hold a charge at all. Anyone found a way to buy a new battery??
Ok you need to know exactly what model number player you are using as there are three versions of the YP-T8.
Once you know that then you go to the samsung site and download the appropriate driver. Looks something like this: FM/200611/20061107201844343_YP_T8_ROM_20060609_138US.zip
Once you do that you have to unzip or extract the file. Windows should do this automatically. According to the directions you then take the files that it unzips and put them on your mp3 player.
So connect your mp3 player to the computer via that usb cable. It should show up as a Removable Device under My Computer.
Find the files you just extracted. Should be YP_T8.fnt, YP-T8.rom and YP-T8.img You then simply copy those files into the mp3 player which is that new removable device drive. The root folder is the first area you see when you first explore the drive. i.e. any folder you see on that mp3 player when you double click on it is actually a sub-folder and not the root folder. So open it up and copy those files right there.
After which you then do as the directions say. Unplug the mp3 player, power it off and then connect your charger. It says it will automatically upgrade the firmware and then automatically turn on so it should just be a waiting game at that point.