Question about OKI C5550N Multifunction Printer - Color LED - 32 ppm Mono - 20 ppm Color - 1200 x 600 dpi - Copier

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'928 Fatal Error message' on OKI C5550MFP

After several paper jams which I cleared machine insisted that paper jam still existed - I turned machine off for some time and when I switched back on this error message appeared - my laptop also initially appeared to be 'looking' for the driver which is held on it on a file - I directed it to 'look' there and message (on laptop) cleared.
HELP!!!!

Posted by office39 on

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Jeff Hughes

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928 - fuser motor lock error

take out fuser and check for paper stuck on roller
make sure roller can move

if roller is stuck or damaged, repalce fuser unit

Posted on Mar 29, 2010

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