After several paper jams which I cleared machine insisted that paper jam still existed - I turned machine off for some time and when I switched back on this error message appeared - my laptop also initially appeared to be 'looking' for the driver which is held on it on a file - I directed it to 'look' there and message (on laptop) cleared. HELP!!!!
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Just to confirm that Jeff Hughes is correct. 928 does refer to paper wrapped around the fuser rollers making the thermistor see nothing hence the 928. If there is no paper in the fuser then it will need to be replaced. Remember to turn the machine off when removing or replacing the fuser.
That particular error indicates a fuser failure. Try turning off the printer and re-seating the fuser. If this does not clear the message then the fuser needs to be replaced. With such a low number of prints warranty should cover it.
Must have Engine (fatal) and Jam Error logs display on the Control Panel or listed on ..... 041. paper jam. switch off the printer, remove its cartridge, look for paper jam or piece of paper jam in the rollers, clean it, place cartilage properly, switch ON the printer. it will work.
paper jam is a main issue in printer when you clear the paper jam normally a tiny piece of paper falls into the printer and the printer get stuck again to clear the printer of tiny piece remove the toner and use a light blower and blow away the piece of paper this should be done only after removing the power and the usb from the printer after cleaning connect the power and the usb and restart your computer
No reset need to fix fault then clears...check toner carts are secure on drums, all their contacts are clean,
Replace Toner Cartridges with Gen OKI new ones... are you using non oki product? Cause Toner carts, thats where I would start looking cause the error is the machine not receiving correct information from a little chip built into the toner cartridges to allow operation to begin.