Try this:
1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it.
if not
2. try updating the firmware with the remote in safe modeSafe
Mode is a diagnostic tool in the Remote used for troubleshooting
purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on
the remote, complete the following steps:
- Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
- Hold down the Off button and plug the remote into the USB.
- Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
- With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
- Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
- Once the firmware upgrade is complete, click Update My Remote.
- Insert the battery into the remote.
My remote said it was getting low on batteries and all of a sudden it stopped responding. The remote appears to be on and appears to be transmitting radio signals but none of the components respond.
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