Question about Logitech Harmony 880 LCD Remote Control

Frozen The remote was dropped and now is frozen on the TV screen, not responding to any buttons, the docking station or a usb lead.

Anonymous Nov 14, 2007

My remote said it was getting low on batteries and all of a sudden it stopped responding. The remote appears to be on and appears to be transmitting radio signals but none of the components respond.

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1 Answer

Tygh Duval

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300 Answers

Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
Hold down the Off button and plug the remote into the USB.
Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
Once the firmware upgrade is complete, click Update My Remote.
Insert the battery into the remote.

Posted on Mar 05, 2008

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