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I just purchased a 4GB zen v plus and the screen is frozen. I had transferre some This American Life programs from audible.com and when I tried to play one, it said no license to play. Then the screen froze and I can't fix it. I have tried the reset button and nothing happened.
What you are going to want to do first is to try reloading/updating the firmware. Follow instructions in this link. After updating let me know if you are still having a problem. Also, what are the warranty/return details?
Good luck.
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