My printer shows ''black ink empty'' even though I just inserted a new ink cartridge. I inserted a second new cartridge, and it still doesn't work.
Replacing the cartridge should resolve this problem: Follow these steps to replace the cartridge:
Installing / Replacing the BJ Cartridge
Follow this procedure to replace the BJ cartridge:
1. Make sure the MultiPASS is plugged in.
2. Open the document tray.
3. Lift the document guides to open the ADF (Automatic Document Feeder).
If the ADF (Automatic Document Feeder) does not open easily, slide the document guides outward and then open the ADF (Automatic Document Feeder).
Or slide the Document Feed Lever to either the automatic or manual setting.
4. PShows black ink empty after new cartridge inserted - thingtopress.gifploads/images/thingtopress.gif" alt="thingtopress.gif" class="h_mi" />. If installing the BJ CarShows black ink empty after new cartridge inserted - arrowpointstobutton.gifme, skip to step 6.
Caution: Do not try to manually move or stop the cartridge holder since this may damage the unit. Do not touch the components shown or any metal parShows black ink empty after new cartridge inserted - thingstonottouch.gifversely affect operation of the unit and/or affect print quality.
The MultiPASS has an automatic protection feature that Shows black ink empty after new cartridge inserted - thingtopress.gifom overheating. If the cartridge holder does not move, unplug the MultiPASS and let it cool for several minutes. Then plug it in again.
Press 
to move the cartridge holder.
5. Raise the blue cartridge lock lever on the cartridge holder and remove the BJ cartridge.
Caution: Discard the old BJ cartridge immediately according to the local laws and regulations for disposal of consumables.You may want to place it in a plastic bag to keep any residual ink from spilling. Spilled ink can stain aShows black ink empty after new cartridge inserted - container.gifrotect yourself and your work area. If removing a BJ cartridge to use one of the optional BJ cartridges, be sure to store the BJ Shows black ink empty after new cartridge inserted - removetapencap.gifontainer provided with your MultiPASS. Otherwise the ink will dry and affect print quality.
6. Remove the new BJ cartridge from its package, then remove the orange protective cap (1) and tape (2).
Caution: Discard the cap and tape.Shows black ink empty after new cartridge inserted - lockinpos.gift to reattach them to thShows black ink empty after new cartridge inserted - thingtopress.gifrint head. Install the BJ cartridge immediately after removing the cap and tape. Spilled ink can stain any surface; protect yourself and your work area.
7. With the label facing oShows black ink empty after new cartridge inserted - arrowagain.gif the BJ cartridge into the cartridge holder. Lower the blue cartridge lock lever until it locks into position.
8. Press 
.
The cartridge holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head. This process takes about 55 seconds.
Caution: Do not try to manually move or stop the cartridge holder since this may damage the unit.
9. Close the ADF (Automatic Document Feeder).
10. Close the document tray.
Note: If you need to unplug the MultiPASS, wait until the unit is in standby mode (date and receive mode displayed in the LCD). Otherwise the cartridge holder may not be in its home position causing the BJ cartridge to remain uncapped and dry out.
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the 4
cartridges. When the machine detects an ink
cartridge is running out of ink, the machine
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you that an ink
cartridge is empty, there will be a small
amount of ink left in the ink cartridge. It is
necessary to keep some ink in the ink
cartridge to prevent air from drying out and
damaging the print head assembly.
a Open the ink cartridge cover.
If one or more ink cartridges are empty,
for example Black, the LCD shows
Ink Empty Black and
Replace Ink.
b Pull the lock release lever down and
take out the ink cartridge for the color
shown on the LCD.
c Open the new ink cartridge bag for the
color shown on the LCD, and then take
out the ink cartridge.
d Remove the protective yellow cap (1).
Note
If the protective yellow caps come off
when you open the bag, the cartridge will
not be damaged.
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Lift each lock release lever and push it
until it clicks, and then close the ink
cartridge cover.
g If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example,
Did You Change Blck?) For each
new cartridge you installed, press 1
(Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge
you installed is not a brand new one, be
sure to press 2 (No).
If you wait until the LCD shows
Near Empty and Ink Empty, the
machine will automatically.
Find this on page 113 of the manual:
http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002135/cv_mfc5460_usaeng_usr_a.pdf
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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