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Rebecca Daniels Posted on Aug 25, 2013

My new acer aspire 7560-sb416, Windows 7 laptop won't boot. Error: "the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer". Same error after restart. Please help!

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  • Contributor 20 Answers
  • Posted on Aug 26, 2013
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Try pressing F8 whilst booting to get into safe mode, if this will not work your only option may be to restore to factory settings either from the hard drive partition or from a Windows 7 DVD.

5 Related Answers

Curtis Richner

  • 461 Answers
  • Posted on Dec 07, 2008

SOURCE: computer restarted unexpectly or encountered an unexpected error

Seems like the preinstalled image is corrupt or there is a hardware problem. Contact Acer for the correct procedure since this is a new system. I could offer alternate methods if you have the Windows install disc, but it is best to contact the manufacturer as soon as possible so it is on record.

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Anonymous

  • 129 Answers
  • Posted on May 12, 2010

SOURCE: computer restarted unexpectedly or encountered an

Please explain the error. Mostly its because Windows couldn't access some particular area in RAM.

Anonymous

  • 10 Answers
  • Posted on Aug 28, 2011

SOURCE: Acer Notebook was getting slow

A scratched cd/dvd can have errors causing the install to fail. Use a clean cd/dvd install disc to fix it.

If you are trying to install directly from the hard drive then a malware infection could have corrupted or damaged that part of your hard drive. Install windows from the cd/dvd disc for your computer.

nebojsa_knez

Nebojsa Knezic

  • 12 Answers
  • Posted on Jan 10, 2012

SOURCE: I did recovery manager. When

try new cmos battery....

Anonymous

  • 32281 Answers
  • Posted on Dec 18, 2012

SOURCE: My acer aspire wont start up due to restoring now

To repair missing or corrupted system file/s, boot up with the Windows installation CD then - Press R to repair when instructed. Press 1 or Enter to repair the C:\Windows folder. Then type chkdsk /r and then press Enter. The repair process will take quite a long time.
If this does not fix your problem then re-installing Windows is the best solution.

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I suggest you to reinstall windows 7 and clean your computer.
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You are caught in a loop. Have no recourse other than to use your restore disks and attempt a repair or new installation.
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My computer did that once, just before it crashed. I had to go into the boot menu and choose a different start boot. (Ctrl-Alt-F10 I believe that's the boot menu access. It's been a while, but it was either F10 or F12) This will cause your computer to reset the boot app and start from scratch. You will lose all your data, but it may be the only way to get the computer to work properly.
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My acer aspire wont start up due to restoring now it powers up loads and then says computer restarted unexpectedly or encountered an unexpected error. Windows installation can nor proceed to install...

To repair missing or corrupted system file/s, boot up with the Windows installation CD then - Press R to repair when instructed. Press 1 or Enter to repair the C:\Windows folder. Then type chkdsk /r and then press Enter. The repair process will take quite a long time.
If this does not fix your problem then re-installing Windows is the best solution.
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A scratched cd/dvd can have errors causing the install to fail. Use a clean cd/dvd install disc to fix it.

If you are trying to install directly from the hard drive then a malware infection could have corrupted or damaged that part of your hard drive. Install windows from the cd/dvd disc for your computer.
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So was this the issue then? You can run the Windows Vista Upgrade Advisor to see if there are any compatibility issues that you may be having with hardware or software that would prevent an upgrade to Windows Vista.

I hope this helps.
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If you just bought it from a store, take it back and they should fix it under warranty.

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Computer restarted unexpectly or encountered an unexpected error

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