Is this a genuine Brother cartridge or a compatible/refilled cartridge?
Inside, at the rear of the cartridge there is flag which when full blocks a sensor in the machine indicating the cartridge is full - with some compatible and refilled cartridges the flag may not be set correctly so the sensor sees that there is no ink in the cartridge.
As a temporary fix place some black tape over the rear of the cartridge where the sensor arm is.
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Re: Installing new cartridges and showing empty
unplug the printer from powercable (not turn on/off). Open cover when printer is without power. Take the carts all out. Close cover. Plug printer to power. Machine demands carts so put them in. Machine should start cleaning cycle.
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Be sure you have a new ink cartridge before you begin. Once you start replacing a cartridge you must complete all steps in one session.
1. Make sure the Epson CX printer is on.
2 Make sure the document cover is closed, then open the scanner Caution: Do Not open the scanner when the document cover cover is open.
3. Press and release the " ink " button. The ink cartridge moves to the check position and the
" On " and " ink " lights flash. If one of the cartridges is low or empty, the printer moves the
cartridge to the _ink out mark. Note: Don't hold down the " ink " button for 3 or more seconds or the printer starts cleaning the print head. Caution: Do Not move the print head by hand; this may damage the printer, always press the ink
button to move it.
4. Press the " ink " button again
a. If more than one cartridge is low or empty, the next cartridge moves to the_ink out position.
b. If all of the empty or low cartridges have been identified, the print head moves to the ink
cartridge replacement position.
5. Open the cartridge cover.
6. Squeeze the tab at the back of the empty/low cartridge and lift it straight out.
7. Before you open the new ink cartridge package shake it four or five times, then remove it
from the package. Caution: Do Not remove or tear the label on the cartridge; otherwise ink will leak.
Do Not touch the green chip on the front of the cartridge, this can damage the
8. Place the new ink cartridge into the cartridge holder and push it down until it snaps into
a. Replace any other cartridges that need to be replaced.
9. Close the ink cartridge cover and press it until it clicks into place.
10.Close the scanner.
11. Press the " ink " button The print starts charging ink and the " On " light starts flashing. This
takes about one minute. When it's finished the " On " light stops flashing and remains on.
and the " ink " light goes out. Caution: Never turn off the printer while the " On " light is flashing or you'll waste ink. Note: If the " ink " light stays on ( not flashing ), the ink cartridge may not be installed correctly.
Press the " ink " button again and reinstall the ink cartridge until it clicks into place.
If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.
1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.
1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.
To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:
2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.
2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.
2c. The LCD may then display:
Did you change xxxxxx? Yes No.
for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).
2d. After all the correct selections are made, the machine will then enter a cleaning cycle.
2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.
2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:
Hello , Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed. If the unit is still not recognizing the cartridge you have changed, follow the steps below.
Unplug the power cord for the printer unit.
Open the ink cartridge cover and remove all ink cartridges.
That is normal, the printer "sees" the cartridges by their serial number, so when you pop in a refilled cartridge, the printer thinks you have put in old cartridges and continue to show low ink level. When you pop in a new one, with a new serial code, the ink level will reset, showing that the cartridges are full again. You can try this: 1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and
place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again. Doesn't always work, but you can try. Here are links, so you can see: http://www.misterinkjet.com/hp56reset.htm http://www.misterinkjet.com/hp57reset.htm
Lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position.
If one or more ink cartridges are empty, for example Black, the LCD shows Ink Empty Black and Cover is Open.
Pull the ink cartridge hook toward you and remove the ink cartridge for the color shown on the LCD.
Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge.
Remove the cartridge covers.
Each color has its own correct position. Keep the ink cartridge in an upright position when you insert it into slot. Press down on the ink cartridge until the hook snaps over it.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2.
If you wait until Ink Empty message is displayed on the LCD, the MFC will automatically reset the ink dot counter.
If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are installed properly.
either the cartridge circuit is damaged or there is a problem with your printer. To make sure, you will have to try the cartridge on another similar printer. If it works on another printer, the problem lies with your printer.
Remove the black ink cartridge.
Check the place where the new cartridge should go. Check for a round small piece like a bushing or a little piece of pipe, stuck at the ink entrance of the printing head. This is a piece from the old cartridge, that sometimes gets loose and remains in place,and when the new one is placed, it doesnot go down to the right place to make contact with the electric connectors in the printing head.
If nothing solves...reinstall the printer drivers.
Good luck and Merry Christmas
When one or more ink cartridges are empty, for example, Black, the LCD
shows “Ink Empty Black” and “Open Cover.” Close the printer’s document
support and the document tray.
Lift the top cover to the open position until it locks securely into place.
Pull the ink cartridge hook toward the front of the printer and remove
the color ink cartridge displayed on the LCD. Place the cartridge in a
plastic bag as it may still contain some residual ink and may leak.
Open the new ink cartridge bag for the color shown on the LCD and
remove the new ink cartridge. The cartridge cover may come off when you
open the bag. This is not uncommon and will not damage the cartridge.
Each color has its own correct position that is clearly labeled and
color coded inside the printer. Keep the ink cartridge in an upright
position when you insert it into slot. It will only fit in the correct
direction. Press down on the ink cartridge until the hook snaps over
If you replaced an ink cartridge while “Near Empty” was displayed on
the LCD, the LCD may ask you to verify that the replacement cartridge
was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For
each new cartridge you installed, press 1 on the dial pad to
automatically reset the ink dot counter for that color. If the ink
cartridge you installed is not a brand-new one, select 2.