VIP722 Shows about 1/2 of recorded show and quits

rjvdw,

Try unplugging the receiver for 10 seconds then plugging it back in, and see if the problem is resolved. The receiver should only switch if you are watching live TV instead of a recording.

If the problem persists, and you are for sure not on Live TV, the receiver may need to be replaced. If it continues you can send me an email at [email protected], and I can assist you further!

Tommy Faust
DISH Internet Response Team

jeff_rhondac,

Check the timers you have setup for the programs that are suppose to record. Make sure the timers are setup correctly. Do you have any timers setup to begin early and end late? A new software update rolled about 2 weeks ago. Did you start experiencing the problem after that? Also, how much available time is available on the HD? Please let me know so I can further assist you.

Thanks,

Ray Calo
DISH Internet Response Team

Hey there, Cheri Torres with DISH Network Customer Service here. There is unfortunately not any way to get recorded shows that have been accidentally deleted. What you can do for next time is connect an external hard drive to your receiver. The external hard drive will need to be a minimum size of 50gb and maximum size of 2tb for DVR receivers and minimum 50gb and maximum 1tb for non DVR receivers. This will save all recorded shows in case anything should happen to your DVR receiver. I hope you find this information useful and if you have any further questions or concerns feel free to email me directly at [email protected].

Hi, my name is Cheri Torres and I am with DISH Network Customer Service. I have never heard of receiver only recording on one tuner but not on the other but I would like to see if we can find a solution for you. The first step to try in order to resolve your issue is make sure that you do not have any timers conflicting with each other. If you do have two different timers that are set to record at the same time it can cause the DVR to record one show and not the other. Another trouble shooting step to try is a hard reset by unplugging your receiver for ten seconds then plugging the cord back in. After you have allowed your DISH receiver to reset try your DVR recording functions again. If both of these options are not correcting the problem please feel free to email me at [email protected] so that I can ask you a few more questions about your issue and get this resolved for you as soon as possible. Thanks and have a great day! :)

Hi, Mary with Dish Network Customer Service. Since the DVR is the only thing having the freezing issue, it sounds like it maybe a hard drive issue. I would recommend resetting the receiver. Unplug it from the power supply for 10 seconds and then let the receiver reboot itself. If you are still having this issue, I would recommend calling Dish Network and we will need to replace the receiver. Hard Drive issues do not resolve themselves and only get worse over time. Please let me know if I can be of further assistance.

check your menu where you have disabled the sounds.
In menu you can enable and disable all sounds.

Hello! Daniel Busa with Dish Network here. That actually happened to me about a month ago a hard reset resolved it for me. If that doesn't do it try deleting all of the recordings that don't play back correctly,reset it again and keep an eye on things, it may be a bad box.

You can tape 2 and watch one that is recorded, it has a dual tuner to record 2 shows. you can record one and watch another channel at the same time.

Hope this helps

unplug the satellite cables from the dvr and restart it. it may or may load. if it does u can watch pre-recorded programs that are still on the hard drive