Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen Won't Turn On

My Zen won't turn on when I hold the button. I plugged it into my computer and the blue light turned on, which leads me to believe it isn't dead. It just doesn't do anything when I try to turn it on. It spent the whole night plugged in to my computer so it should have battery. HELP! It was too expensive not to work anymore!

Posted by Khayman on

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Anonymous

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  • 55 Answers

Does your computer still recognize it? If so then try upgrading the firmware. You can download the latest firmware from Creative.com. If the computer doesn't recognize it, I'm afraid your player is a brick.

Posted on Sep 11, 2007

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My mp3 player wont work

ok! easy solution for you^^ 1) Make sure your Zen is powered OFF. if the blue light is on and won't turn off, here's what you do: set the hold button at the top of the player to the ORANGE position, then hold your power button for 3 seconds. the keypad will flash and your player will power down. 2) push in the reset button with a pin or other fine implement. the reset button is located on the bottom of the unit, right next to the connector. your player should power up as normal now. charge it fully! your computer should be able to read it during it's charge as long as you leave it powered on^^ I hope this helps you^^
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