My DVD drive isn't seen by the bios or device manager. Acer support guy said it's probably a loose cable. I would like to fix it myself instead of shipping it to Acer but it isn't obvious how to remove the drive and check cable connections. Has anyone done this? Appreciate the help.
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A couple troubleshooting steps. Power the laptop off and remove the battery. There will either be a single screw on the back of the laptop or a spring button next to the DVD tray. Push the button to pop out the DVD player or remove screw, stick a paper clip in the tiny hole next to the DVD eject button and pull the DVD drive out and then firmly push the drive back in to verify it isn't seated all the way. Now put the battery back in and power on the laptop. Enter BIOS and check through the menus and ensure the DVD drive is not disabled. If you have followed these steps. Refer to the next section.
If you answer yes to any of the following you will need to replace the drive.
When you press the button, the drive does not light up or open
When you put a disc in the drive it doesn't detect the disc.
The DVD drive doesn't show up in device manager or under "Computer/My Computer"
If in device manager you see a yellow ! or ? on the DVD drive you will need to restore the computer because the driver corrupted and typically you can't repair them.
what does it say on device manager? right click my computer - manage - on the left side click device manager, check the dvd drive, does it have a yellow ! mark? double click it to open whats the device status?
Eject the DVD tray and clean the laser lens with a piece of cotton.
Enter to Setup Bios (Restart the PC and press " F2" key to entert BIOS setup and see if the DVD drive is show in device
In windows..go to control panel
devide manager and look if They are a yelolow mark bnear the DVD drive
Click and UNINSTALL
Restart the PC.
If don´t work , may be the DVD drive is faiulre
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Check it is "seen" in the bios first, a failed device will often disappear from the bios Then, in My Computer, see if you can see the DVD Icon Now If you can see it, go to Control panel, device manager and see if there is a yellow exclaimation mark next to the device, indicating a problem. If there is, the device has possibly failed, but you can try to remove the retaining screw that holds it into the laptop remove the DVD and re-insert it. This works most times IF the device still has life left in it
IF you cannot see the DVD in My Computer, repost and I'll talk you through the next stage, which involves resetting the filters in the registry
You should check if it shows up in Device Manager (right click My Computer, Properties and select Device Manager). If it does, then it's a drivers issue and you should try to reinstall the DVD Drive.
If it doesn't show up, then it's a cable connection issue. Maybe the SATA or IDE cable got loose.
Enter in the BIOS and see in the boot order or the internal units if the dvd unit is still there. If it isn't then it's dead, replace it.
If it is then you didn't do a correct reinstall. Enter the bios again and make sure the dvd unit is the first in the boot order, boot from a Linux Live-CD like PCLinuxOS and from Computer Management/ Hard Disks delete all partitions, format the entire disk to something else then format it again to NTFS or FAT. This is the only way you can be sure you are doing a clean install.
reattach the dvd ram to ide slot again check its power supply.
then check in bios setup that your dvd ram i sdetedct or not.
if detect then if u not abnle to seen in windows then go to myt computer properties then device manager.then right clik any object then u see scan for hardware changes then uddate your dvd ram driver thats it.