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Try diluting the softener, some softener are too thick. But first clean out the softenre tray, by pulling it out, or with a tooth brush. Do look into your user manual.
Does water enter the soft tray, check this too.
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Hi from retired Englishman in SW France,
This is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in BOLD ;-0)
Remove the complete drawer. To do this you will have to do one of the following-
push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
release the catches underneath (our daughter's Indesit) or
lift upwards on the tray as it is coming out to clear the lip underneath.
One of those should enable you remove it
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
Try 2 things -
(1) clean the dispenser drawer - it can be fully removed. Also if you look inside where the drawer goes, it can get clogged up with black "gunge" over time soi wirth cleaning that too. I find inter-dental useful for going into the nooks and crannies; and
(2) along the bottom right hand corner of your machine you should see a small flap. Open this and to the left of this compartment you should see a flexible rubber hose (mine is black) Unclip this and pull it out gently as far as you can. Having a shallow bucket ready, uncap the end of the hose and some dirty smelling water comes out that has collected over time should pour out. Do this often to keep machine ticking over. I hope this helps you.
Put a cup of powdered dishwashing detergent in the barrel ie. Sunlight or Palmolive. Place 1 cup of bleach in the soap dispenser. Run on a quick cycle with HOT/HOT and run complete cycle. This does help and don't forget to clean the filter on the lower part of the unit.
Fabric softner trays often clog up, because a little soap powder in the tray by accident tends to block it. If you pull the soap tray out as far as it will go, you will see that there is a bit of the tray right at the back, probably on the left with an arrow or thumb print or indentation in it. If you press down on this it is a catch and it will allow you to remove the tray from the machine completely. Once out of the machine, the fabric softner cover will also lift out. Clean everything throroughly (Tak it outside and turn your garden hose full pressure on all the holes on the tray and then scrub it out with a toothbrush. Put the fabric softner tray mabc in and slide the soap tray back in the machine. This should have fixed it.
You need to check for blockage in dispenser, remove completely and thoroughly clean every part of it.
Other possibility is not enough water pressure to take all powder down, check water pressure, filters in hoses if fitted..
Check hose from dispenser to drum for restriction.
Plz rate my solution.
hi if your softner dispensor is a removable compartment from the soap powder drawer ? then remove the dispensor and you will see the pipe with cap on top at rear ? pull this pipe off and ensure it is not blocked and that the cap is a firm fit on top? then ensure the short pipe that is part of dispensor tub is clear reassemble and refit try again ? these softner dispensor work by syphon effect IE when you top up to recommended level with softner in dispensor ? it remains untill wash is at softner rinse cycle then when water is entered into dispensor of softner and the level is raised to above the short pipe within compartment and the outer pipe with top on ? the syphon effect takes place and the softner+waterlevel is is syphoned int machine and dispensor is empty?? i hope you understand ? it is simple and works if you think of a toilet cistern how it syphons water for flush it is the same principle hope this helps
Is the softener entering the machine; that is at the appropriate time? You can take a peep at this time, if possible. If it is water it is okay; this is just the remaining water. The softener is dissolved with water and flushed into the machine.