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Question about Brother Multi-Function Center® MFC-215C All-In-One InkJet Printer

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Printer refuses to clean.

I bought all my inks, and they had all been full. Apparently, i could not find my user's guide which was why im in quite a fix here. Anyway, When i bought my new ink and placed it in. After closing the cover, I waited 4 minutes for its cleaning to end. They gave me an error message "Unable to clean See troubleshooting and routine maintenence chapter in User's Guide " Because i lost my manual, there is no way i could read it. I am desperate for help!

Posted by yu xi on

  • 2 more comments 
  • yu xi Sep 09, 2007

    I earnestly thank you beyond words of appreciation.

    However, It doesn't solve my problem. My problem is under chapter 12 of the manual "Unable to Clean" .They told me that i should clear any foreign objects(loose papers, small little objects etc) in my printer. I did not find such objects.

    I am very troubled, this printer is very new. I do not wish to discard it just because it refuses to clean.

    Thanks again.

  • Anonymous Nov 15, 2007

    The unit refuses to clean. I already removed jammed paper and looked for other materials that may have been jammed, but none. And still the unit refuses to clean. The inks are all original and are not yet empty.

  • Desmond Tan Feb 06, 2009

    I am facing the exact same problem too..any ideas how to solve this ?

  • Anonymous Feb 21, 2009

    black ink has been replaced. now the machine mfc 215c refuses to self clean. message keeps saying refer to troubleshooting & maintenance in the manual. my manual doesn't have this section. have tried ink management - computer then says "printer busy" and goes back to above problem.. unable to clean refer manual. please help.



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Here is the link for the manual; Hope this helps :)

Posted on Sep 08, 2007


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Related Questions:


Printhead replacement

If all of your cartridges are good and full of ink and you have done all to clean and still cannot get printer to print a test page then your print head is fubar and in need of replacement. Not cheap and often better to get new printer than replace the print head.

Unable to clean see troubleshooting and routine maintenace chapter in user guide. Do not have user guide to hand.

Unable to clean means the ink absorber box is full. You will need a shop to replace the waste ink absorber box and then reset the waste counter in service mode.

My HP 890C printer just refuses to print.

Your ink system is clogged. There is no way to clean it out as the caustic ink has eaten away the pump.

Wejust bought a psc 2210 and we dont know where ink jet are at in

The are under the scanne, you reach them fron the front

Here is the full user guide, check on page 72 Full User Guide

And here is basic guide
Basics Guide

And here is the setup guide
Setup Guide

And here is the complete supoorter site

Good luck


Blank Ink not pumping to print head

Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.

Black Ink won't print

Try cleaning the printheads:

On the control panel press Setup>Select Tools>Select Clean Printhead

If that doesn't work, try manual cleaning the printhead contacts. This begins on page 147 of the User Guide.

L7580 User Guide
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