Sounds like the mounting tabs have broken on the plastic control panel frame. You'll probably have to order both the control panel frame and the membrane keypad since they are attached. You can't peel your keypad off the frame and put it on the new frame. If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your model number here: http://tinyurl.com/gv383 Search for model number as MT9100SFB0 Another option if you prefer not to replace the control panel frame is to glue it in place, probably from the inside, but you need to be sure the mating surfaces are squeaky clean and dry.
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