Loud spin, doesn't fill, dial doesn't move.

I just purchased the Kenmore Front load washer 417.43142200. The dial doesn't turn on its own in regular wash mode or heavy wash load. The dial only moves in perm press mode. And when it doesn't move the machine just keeps doing the same thing over and over... (filling or trying to fill and then draining) When the dial does get to final spin in the perm press mode the whole machine shakes so intensly that the dryer will fall off. Am i supposed to take the cover off of the washer to stack them? Also the washer doesn't fill... it gets the clothes soaking wet but never fills to wash..... HELP ME! Oh... and i never got a owners manual with this product.. Did i buy a piece of junk?

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Yes you do have to remove the top off the washer and the washer should come with a mounting kit that must be used when stacking this unit. as far as your filling and draining problem i have had this problem several times before you have to replace your speed control board or sometimes called the speed control unit in the lower right hand corner of your washer

Posted on Sep 09, 2007

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