I just purchased the Kenmore Front load washer 417.43142200. The dial doesn't turn on its own in regular wash mode or heavy wash load. The dial only moves in perm press mode. And when it doesn't move the machine just keeps doing the same thing over and over... (filling or trying to fill and then draining) When the dial does get to final spin in the perm press mode the whole machine shakes so intensly that the dryer will fall off. Am i supposed to take the cover off of the washer to stack them?
Also the washer doesn't fill... it gets the clothes soaking wet but never fills to wash..... HELP ME!
Oh... and i never got a owners manual with this product..
Did i buy a piece of junk?
Yes you do have to remove the top off the washer and the washer should come with a mounting kit that must be used when stacking this unit. as far as your filling and draining problem i have had this problem several times before you have to replace your speed control board or sometimes called the speed control unit in the lower right hand corner of your washer
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Likely the cause is grease from a failing rear bearing.
Unfortunately, it's cheaper to buy a new washer than to fix this one. That's pathetic for a washer that's only 8 years old, and completely negates any environmental and economic benefits of buying a front loader.
It sounds like you could have a couple of issues going on here.
First of all, to answer the question about stacking the units; there is a mounting kit that you are supposed to use to place the dryer on top of the washer. The top is supposed to come off the washer to accomplish this. There are a couple of brackets to install and the dryer is supposed to mount to the washer with a couple of screws. Your local appliance store should be able to provide this for you. All you need is the model number of the washer and dryer.
If the timer is only working on one cycle then you may have a bad timer. But...before we go jumping on that bandwagon...you mentioned that the washer is not filling and the water just keeps running out. This sounds like a problem known as "siphoning". If you have placed your drain hose in the standpipe in a manner that does not provide an air gap for drainage, the washer will not fill and will continue to "siphon" water from the machine as it tries to fill. If the washer cannot fill, the pressure switch will not shut off, and the timer will not advance any further. Double check your drain line to make sure you do not have it shoved too far down in the standpipe (3" to 4" should be sufficient). If the drain hose is sitting in the drain trap where the water sits, there's no air gap. Also, make sure you do not have the top of the standpipe sealed for any reason. Once again, you need an air gap in order for the water to drain properly. Let me know if this helps you.
The control panel may in *LOCKED* mode.
Press the *OPTIONS* and *SELECT* buttons at the same time and hold for about three seconds to unlock the control panel.
Make sure the detergent tray is fully closed too.
You say its a Kenmore, but have GE Listed, so will hope you have a Kenmore. Sounds like if its just not working in one cycle, its more than likely a timer issue. Would need a model number to look up the part, but they usually range in price from $100 to $165 in price. They are not usually that hard to replace, so if you want to replace it, let me know and will get you directions, etc for that. Good Luck!!!!