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Hi, I would contact Home Depot first and see what they say. The owners manual should give you further instruction it they don't help. If you have lost it, Home Depot has record of your purchase. You may also be able to get an owners manual from another unit there if needed. Hope this has helped. If you dont have a manual and Home Depot wont help, let me know and Ill do some work on it.
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Same thing happened a few weeks ago. My wife said " its not cooling". I read the manual and it says., Clean filters ...we did and hello. works fine. She was so frustrated she was going to take it back. These filters accummulate dust fast. So check there first. Hope this helps.
I would lkike to know where to get replacement filters or an extension exhaust duct.
I just purchased a 11,000 BTU Everstar from Home Depot. Not sure if it's the same model that you have. Maybe check there? I bet an employee would be willing to open one of the boxes to answer your question. Just tell them you bought it there. :) Or call Everstar, of course. Good luck!